In this varied role you will regularly monitor and manage rent and service charge accounts for current and
former tenants, ensuring prompt action is taken to minimise arrears and recover monies due, ensuring compliance with company policy and the regulatory and legal framework.
Our client is based in Central London and offer excellent hybrid working arrangements. This role reports into the Head of Housing, and our client is looking for a candidate who has experience of:
* Providing an excellent customer focussed service ensuring tenants are aware of their responsibility to pay their rent on time and regularly, and to advise on preventative action to be taken to stop them falling into arrears.
* Providing an accurate, effective and appropriate response to tenants' enquiries about their rent accounts
* Keeping up to date on welfare benefit entitlements, particularly housing related benefits and all changes due to Welfare Reform.
* Advising tenants on welfare benefits - to offer advice and signpost and refer to supporting agencies.
* Keeping up to date with best practice on arrears prevention, putting forward ideas and suggestions for service improvements.
* Attending liaison meetings with Local Authorities and other external agencies as required
* Supporting with the production and distribution of regular rent statements to tenants and advising tenants on these accordingly.
* Being responsible for the collection of rental income and other housing related debts.
* Regularly monitoring direct debit payments, and ensuring these are amended in the required timescales for collection of the revised annual rent and service charge.
* Providing advice and assistance to all tenants who have rent arrears by contacting them on a regular basis and maximising personal contact.
* Liaising with other agencies and the relevant authorities regarding the processing and progress of individual housing benefit and universal credit claims, chasing the progress of housing benefit applications and overpayments.
* Monitoring rent accounts and implementing company income collection policy and procedures, ensuring tenants are notified of any arrears at the earliest opportunity.
* Carrying out home visits in connection with income recovery or arrears prevention and serving notices of seeking possession where required.
* Preparing all paperwork for the service of notices, possession proceedings and evictions.
* Attending court and carrying out D.I.Y possession action representing the organisation in rent related cases.
* Ensuring the computer system is updated with details of individual rent arrears actions and advising on the improvement of such systems on a regular basis.
This role requires the successful candidate to have some experience in housing management (preferably 2 years), be highly self-motivated and be strong on the telephone. A car driver and owner is not needed as the patch (just 600 units) can be covered by foot or bus. Good knowledge and understanding of OMNI software would also be ideal, but is not essential.
Previous public sector experience would be useful, but not essential. Experience in reclaiming debt owed to the client/landlord by tenants in court would also be a real advantage, as would knowledge of how to deal with leaseholders. Excellent understanding of welfare and benefits would be highly desirable.
Only applicants who feel they meet the above criteria need apply for this post, as the client is keen to interview in person in late May 2026. Only applicants who feel they meet the above criteria need apply
Salary description
£41000.00 - £41000.00 per year