About us
Dune London is the leading affordable luxury footwear and accessories brand in the UK, with broad distribution across both the UK and internationally. It has 50 stores in the UK and over 100 in 25 countries around the world. The company is entering a period of sustained growth both through expansion of sales on its online channels and through third party partners both in the UK and globally. Celebrating over 30 years in the industry, the Dune group has built an enviable position as the specialist in quality fashion footwear and accessories which has given it a unique position at the high end of the high street.
About the role
We are looking for a highly organised and detail-oriented professional to provide accurate, timely, and professional operational support to our Global Wholesale team. In this role, you will enable the Wholesale Operations Managers (US & ROW) to deliver end-to-end operational excellence across all markets.
You will play a key part in executing core activities across order management, go-to-market setup, partner operations, and data accuracy, ensuring strong process discipline, consistent service delivery, and revenue protection.
This position is essential in supporting the scale and efficiency of global wholesale operations, driving workload execution, maintaining data integrity, and enabling seamless cross-functional collaboration.
About you
- Helpful, reliable and customer-focused
- Eager to learn and develop wholesale operations expertise
- Organised, adaptable and calm under pressure
- Collaborative team player with a continuous-improvement mindset
RESPONSIBILITIES:
- Act as first-line support for wholesale partner operational queries, managing responses in line with agreed SLAs.
- Execute order processing, maintenance and updates in line with direction from the Wholesale Operations Managers, ensuring full accuracy and data integrity across the orderbook.
- Implement order amendments, cancellations and updates following manager approval, ensuring all changes are accurately reflected and communicated.
- Support seasonal go-to-market readiness across US and ROW markets, executing setup across platforms such as NuORDER alongside the Wholesale Operations Managers.
- Maintain tracking of debit notes, chargebacks and disputes, supporting investigation and escalating issues to the relevant Wholesale Operations Manager.
- Prepare and maintain accurate operational data and reporting inputs to support performance tracking.
- Maintain and update SOPs and process documentation, ensuring alignment with US and ROW operational requirements.
- Proactively identify inefficiencies or recurring issues and raise improvement opportunities.
- Collaborate closely with Sales, Logistics/DC, Finance, Buying and Merchandising teams.
Market-Specific Operational Support
- Support US operations with EDI and vendor portal activities including data validation, document tracking and compliance checks under guidance of the US Wholesale Operations Manager.
- Support ROW operations with distributor coordination, documentation and region-specific order requirements under guidance of the ROW Wholesale Operations Manager.
- Assist in maintaining compliance with retailer and regional requirements across both US and ROW markets.
EXPERIENCE / SKILLS REQUIRED:
- Experience in a wholesale, operations or coordination role
- Strong attention to detail and organisational skills
- Confident Excel skills and ability to manage data accurately
- Clear written and verbal communication skills
- Professional and proactive approach to partner and team interactions
Desired
- Exposure to NuORDER or B2B wholesale platforms
- Understanding of order-to-cash processes
- Experience working with logistics, DCs or retail systems
About the perks
- Blended working – spreading your time across our office and remote working
- Sustainable office in bustling West London (near Westfield)
- Friendly and open culture with flat structures allowing plenty of opportunity for development.
- Company growth and opportunity; Dune is evolving all the time
- Open-minded company, welcoming thoughts and ideas to be shared
- Working with charitable organisations to help raise funds and give something back. Our current charity partner is Mental Health UK.
- 60% employee discount on Dune products – what’s not to love!
- 25 days holiday (plus the bank holidays)
- Cycle2work
- Company pension scheme
- Life assurance for all team members
- We look after our people
- 3.00 p.m. Finish every pay day Friday!
- Team socials and drinks – we like to have fun!
- Access to our employee assistance programme, retailTRUST, who provide loads of resources to support with wellbeing and personal development offer free counselling legal advice and financial guidance.
- Our own Wellbeing Allies – there to talk when you need them.
What happens next?
We will take a good look at your application and if we don’t feel we are right for you, we’ll make sure we let you know but sadly we are not able to give tailored feedback.
If we are excited to find out more about you, we will give you a call and arrange to talk.
A few things that might help:
- Research the brand, the role, your interviewer on LinkedIn; browse our website; and visit a store if you can
- Make sure you have plenty of examples to show off all your amazing skills and experience relevant to this role