Sales and Customer Service Executive

Sales and Customer Service Executive
The Role
We're looking for someone who thrives on building relationships and solving problems to join our team as a Sales and Customer Service Executive. This is a hands-on role at the heart of our business – you'll be the primary point of contact for our customers while actively driving growth for Fikkerts Bath, Body and Home Fragrance Brand. You'll split your time between delivering outstanding customer service and generating new sales opportunities, within the Branded team.
Responsibilities
Customer Service:
* Managing incoming enquiries and resolving issues with a solutions-first mindset.
* Processing orders accurately and coordinating with Despatch to ensure smooth delivery.
* Building genuine relationships with stockists through consistent, helpful communication.
Sales and Growth:
* Promoting Fikkerts Bath, Body and Home Fragrance to new and existing customers.
* Leading outbound campaigns to expand our retailer network.
* Actively upselling and identifying growth opportunities within your customer base.
What We're Looking For
This role suits someone who genuinely enjoys talking to people and takes pride in getting the details right. You'll need to be:
* A natural problem-solver – You stay calm under pressure and find solutions rather than passing issues along.
* Outgoing and confident – Comfortable picking up the phone, building rapport, and having sales conversations.
* Highly organised – Able to juggle multiple customers, orders, and priorities without dropping the ball.
* Accurate and detail-oriented – Order processing and customer records need to be spot-on.
* Adaptable – Happy moving between service queries and sales calls, adjusting your approach as needed.
Experience in sales, customer service, or account management is valuable, but the right attitude and personal qualities matter most.
Why Join Us
You'll be part of a team focused on growing our branded category, with real ownership over customer relationships and the satisfaction of seeing your efforts directly impact sales. The Branded team is part of a wider cosmetics business specialising in skincare manufacture, using quality natural ingredients to create premium products.
Benefits:
* 37.5 hour week; Mon – Fri; 8am to 4pm
* Company Bonus Scheme
* Quarterly Incentives
* Long service award
* Company pension
* Employee discount
* Free on-site parking