Location: Seaford, BN25 1LS
Salary: £27,000 - £32,000 per year depending on experience
Job Type: Full time, Permanent
Join a growing MSP where your skills actually make an impact
We're a small but fast-moving Managed Service Provider in East Sussex, and we're looking for an IT Support Engineer who wants more than just a ticket-logging role. If you enjoy variety, solving real-world problems, and working closely with clients, this could be the perfect next step in your career.
No two days are the same here - from remote troubleshooting to on-site visits, you'll be at the heart of keeping our clients running smoothly
What you'll be doing:
Providing IT support via phone, remote tools, and on-site visits
Owning and resolving helpdesk tickets in line with SLAs
Building strong client relationships through clear, professional communication
Setting up users across Active Directory, Microsoft 365, and Entra
Deploying and configuring hardware (imaging & Intune)
Supporting and configuring VoIP systems (training provided)
Maintaining accurate documentation of systems, changes, and tickets
Monitoring backups, updates, and system health checks
Diagnosing, repairing, and upgrading devices in-house
Supporting and leading IT projects when required
Working closely with the Operations Manager and wider teamAbout you:
What we're looking for:
At least 2 years' experience in an IT Support role
Strong troubleshooting skills and a logical approach
A genuine passion for IT and delivering great service
Confident communicator with excellent customer skills
A team player who can also work independentlyTechnical experience with:
Windows Server (AD, GPO, DNS, DHCP)
Microsoft 365 (Exchange, SharePoint, Teams, OneDrive)
Azure / Entra
Windows & Mac OS
Virtualisation
VoIP systemsMSP experience and relevant certifications are a bonus, not a must.
Location & travel:
This is an office-based role in Seaford, with regular travel to client sites.
Company vehicles are available
You must live within a commutable distance to be consideredWhat you'll get:
Annual salary increases (minimum £1,000 per year!)
Regular pay reviews
Pension scheme
Death in service cover
Your birthday off - on us
Free drinks in the office
Well-being support (including counselling sessions)
Annual eye tests
Smart casual dress + branded clothing
Free parking
Team events and socialsAdditional requirements
Due to the nature of our clients, a clear DBS check will be required before starting.
If you're looking for a role where you can grow, be challenged, and actually make a difference - we'd love to hear from you.
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the experience or relevant job titles of; IT, IT Helpdesk, IT Support Engineer, IT Customer Support, Helpdesk, IT Support, IT Support Technician, Infrastructure Engineer, 2nd Line Infrastructure Engineer, 3rd Line Infrastructure Engineer, 2nd Line Support Engineer, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, 3rd Line Support, 2nd Line Support Technician, Technical Support, Technical Support Technician, may also be considered for this role
Salary description
£27000.00 - £32000.00 per year