Rate: £25.75 per hour (Umbrella) Duration: 6 months Location: Andover- On-site 5 days a week
Your new organisation
We are supporting a global leader in advanced technology, delivering complex engineering and IT services in a highly secure environment. Due to increased demand, we are looking for experienced SC‑cleared IT Support Engineers to join an on‑site support team in Andover, providing critical desk side and end‑user support services. This is a long‑term contract opportunity offering stability, a structured working environment, and the chance to contribute to a high‑profile, security‑cleared programme.
Your new role
You will be responsible for managing incidents and service requests in a Wintel environment, supporting end users across a range of hardware and software issues. You will troubleshoot and resolve faults across laptops, desktops, and mobile devices, including hardware break/fix and system configuration, working primarily with Windows 10/11, Microsoft Office, and collaboration tools. You will ensure all tickets are managed effectively and within SLA, while maintaining high standards of customer service. Alongside BAU support, you will act as a senior presence on site, supporting colleagues, maintaining process adherence, and helping to drive service improvement. You will take ownership of your workload, contribute to knowledge sharing, and operate confidently both independently and as part of a wider team.
What You'll Need to Succeed
You will have proven experience in desk side or end‑user support, with strong knowledge of Windows environments and Microsoft technologies. Experience supporting laptops, desktops, and mobile devices (including Apple and Android) is essential, along with solid hardware troubleshooting capability. Strong communication skills, attention to detail, and the ability to work autonomously are key to success in this role. Critically, you must hold an ACTIVE SC (Security Check) clearance to be considered for this role. Candidates who do not currently hold active SC clearance will not be considered under any circumstances. You must clearly state your SC clearance status on both your CV and application, including confirmation that it is active and transferable. Applications without this will be rejected. You must also be a UK citizen and UK‑born and be willing to undergo DV clearance once in the role.
What You'll Get in Return
In return, you'll be joining a long‑term, secure contract within a highly structured and well‑run environment, offering stability through to the end of 2026. You'll be part of a professional on‑site support team working on a high‑profile programme, with clear processes, consistent workload, and the opportunity to operate in a security‑cleared setting that strengthens your CV.
What You Need to Do Now
If you hold ACTIVE SC clearance and have the required desk side support experience, apply now with your up‑to‑date CV clearly displaying your SC clearance status. Please note: applications without active SC clearance explicitly stated will not be reviewed. We are submitting profiles immediately, so early application is strongly recommended.
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Salary description
£19.00 - £25.00 per hour