Hotel Receptionist - £14/hr - Seaside Town

Yellow 42 are currently supporting one of our valued partners in recruiting a full-time Receptionist for their hotel in Oban. This well-established property is centrally located and undergoing significant refurbishment, with the first 33 rooms already completed.
We are seeking an individual who is interested in contributing to the relaunch of the hotel and playing an integral role in its ongoing development into 2026. You will be the face of the business, delivering friendly and efficient service, ensuring guest satisfaction.
This hotel is part of a large independent hotel group, overseeing more than 9, 500 rooms in the portfolio.
This role does not offer skilled worker visa sponsorship and is a full time role
DUTIES
* As Receptionist you will stay informed about daily operations such as guest arrivals, departures, and special requests.
* Maximising room revenue according to company guidelines
* Welcome guests quickly and professionally at check-in and check-out, following company standards.
* Identify and meet guest needs during registration or departure.
* Follow policies for handling cash, charges, floats, and tills.
* Maintain up-to-date knowledge about hotel services and the local area to assist guests.
* Attend daily meetings as the Receptionist to keep the team informed and aligned.
* Boost sales through up-selling, special offers, and incentives.
* Respond promptly, courteously, and efficiently to customer enquiries and booking requests.
* Address and resolve guest complaints in a timely manner.
* Operate the telephone system efficiently, adhering to company protocols.
* Shifts will be 7.30am-3pm or 3pm-11pm 5/7 days.
REQUIREMENTS
* At least one year of previous hotel or customer-facing experience is essential, ideally in a similar role as a Receptionist.
* Be able to demonstrate outstanding customer service and organisational skills.
* Ability to make effective decisions in a fast-paced setting.
* Strong communication abilities when interacting with both guests and colleagues.
* Competence in using telephone and computer systems.
* Knowledge of working with reservation systems a distinct advantage, as a hotel Receptionist.
BENEFITS
* A creative and inclusive workplace culture.
* £14/hr
* Long-term opportunities for career growth both within the hotel and with the company.
* Support for involvement in the community and environmental projects.
* Staff accommodation available for a small monthly fee all meals and bills included.
Please note: This opportunity does not qualify for visa sponsorship. To be considered for this role, you must have the right to work in the UK