Neighbourhood Officer

Neighbourhood Officer
📍 Coventry / Hybrid
🕒 12 Week Temporary Contract
💷 £23.59 LTD / £19.54 PAYE per hour
We are currently recruiting for a Neighbourhood Officer to join a busy housing team managing around 19,000 homes across Coventry and surrounding areas.
This is a varied frontline housing role focused on tenancy and estate management, supporting customers within a designated patch and working closely with internal teams and external agencies to resolve complex housing issues.

Key Responsibilities
Managing tenancy and neighbourhood issues across an allocated patch
Handling Anti-Social Behaviour cases from low-level complaints to serious multi-agency cases
Managing safeguarding concerns and sensitive customer situations
Carrying out estate and block inspections
Conducting tenancy reviews and supporting new build tenancy management
Reviewing service charges and depreciation matters
Building strong working relationships with partner agencies and stakeholdersRequirements
Previous experience within social housing, tenancy management or a similar customer-facing environment
Experience managing ASB and safeguarding cases
Strong communication and interviewing skills, including dealing with sensitive situations
Excellent IT skills
Ability to work independently and manage a busy patch
Flexible approach to work and occasional out of hours meetings
Full UK driving licence and access to a vehicleThis is an excellent opportunity for an experienced housing professional looking for a hybrid temporary contract with a well-established organisation.

📞 George Westhead – (phone number removed)

📧 (url removed)