Performance Administrator

Job Description

Performance Administrator

Location: Staffordshire (Hybrid)
Salary: £26,230
Hours: Monday – Friday between 8am-4.30pm and 8.30am-5pm

We are seeking a highly organised, analytical and proactive Performance Administrator to join an established organisation operating within the financial services sector.

This role offers the opportunity to work within a fast-paced and data-driven environment, supporting performance reporting across multiple clients, contracts, and service level agreements. The successful candidate will play a key role in producing accurate reports, maintaining internal systems, supporting client onboarding, and contributing to continuous improvement and automation initiatives across the business.

Our client provides services to public sector organisations across the UK and is committed to maintaining high standards of compliance, professionalism, and operational excellence. They offer a supportive and structured working environment with clear expectations and opportunities for development.

Benefits as a Performance Administrator:

£26,230 annual salary
25 days annual leave plus bank holidays
Mandatory office shutdown between Christmas and New Year
Flexible hybrid working model
Company pension scheme
Company sick pay scheme
Eye care vouchers
Employee benefits platform with discounts and Employee Assistance Programme
Dedicated training and development programme
Workplace mental health initiatives
Free secure onsite parking 

Key responsibilities as a Performance Administrator:

Producing accurate month-end statistical reports for clients across multiple contracts and SLAs
Delivering daily, weekly, and monthly routine reports, as well as ad hoc reporting as required
Managing internal systems, including user setup, amendments, and removals
Investigating and resolving system and data issues, including file uploads, returns, and payment processing
Supporting the end-to-end client onboarding process, including participation in inception meetings
Maintaining and managing the Systems inbox, ensuring queries are handled within agreed service levels
Supporting reporting improvements, system enhancements, and automation initiatives
Assisting the Sales and Bid teams by producing performance data and statistics for client meetings and tender submissions
Attending product and system update meetings and communicating updates across the business
Conducting regular data cleansing to ensure system accuracy and integrity
Collaborating on system-related projects and wider digital transformation initiatives
Building strong working relationships with internal teams and external system providers
Identifying opportunities for continuous improvement to enhance efficiency and reduce costs 

Requirements as a Performance Administrator:

Minimum of 12 months’ experience in an administrative or similar role
Strong experience using Microsoft Office, particularly Excel, and working with data and reporting
Experience working with internal systems or case management platforms
Excellent organisational skills with the ability to manage multiple priorities and deadlines
Strong attention to detail and accuracy in data handling and reporting
Confident communication skills, both written and verbal, with the ability to engage stakeholders at all levels
Analytical mindset with the ability to identify issues and implement solutions
Ability to work independently as well as collaboratively within a teamSuccessful candidates will be required to complete relevant background checks prior to employment.

Apply today to discuss the role in more detail