PIA Coordinator

PIA Coordinator FTC

We’re Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online - our customers are at the heart of everything we do. So we’re on a mission to provide lightning fast, reliable broadband that reaches the places other providers leave behind.

Our mission relies on a team full of inspiring people, and we’re looking for a PIA Coordinator to support the development of our fibre and fixed wireless network. In this role, you’ll maintain a strong working relationship with Openreach, ensuring we meet business needs as well as safety, availability, and regulatory requirements.

Could that be you? If all things network coordination gets you out of bed in the morning and managing healthy relationships?puts a smile on your face, then we would love to find out more about you. 

This is a fixed term contract for 18months 

Here’s why you’ll love this role…

- Raising and managing blockage issues through to completion using the Blockage Self Provide Orders (SPO) process.

- Managing a group mailbox, coordinating and responding to PIA-related queries from across the business.

- Assisting and supporting the PIA Lead Coordinator with day-to-day operational delivery.

- Submitting and progressing Build Complete Orders in line with Notices of Intent (NOIs).

- Raising and managing Network Adjustment Orders.

- Tracking and reporting on order progression to ensure timely delivery.

- Raising Notices of Intent (NOIs) and maintaining accurate Openreach system updates.

- Responding to PIA Candid defects and liaising with Openreach to ensure swift resolution.

Here’s why you’ll be great in this role…

- Previous experience in a PIA Coordinator or similar network coordination role.

- Understanding of PIA networks and Openreach systems (desirable).

- Strong attention to detail and highly organised approach to work.

- Proven administration skills with the ability to manage multiple tasks.

- Excellent communication skills with the ability to build relationships with internal and external stakeholders.

- Strong IT skills, with experience in tracking and reporting systems.

The benefits…

- Pension – 5% employer / 5% employee contribution.

-  Health Cashback Scheme – Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, EAP, 24/7 remote GP service, member discounts.

- 25 days annual leave + bank holidays, your birthday, house move and wedding day off.

- Option to buy or sell up to 5 additional days annual leave

- Enhanced Paternity/Maternity/Adoption leave 

- High Street Shopping Discount Scheme - Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc.

- Free Parking on site.

- Regular ‘Lunch & Learns’ 

- Social Events – Summer and End of Year parties etc.

- Customer Obsessed Awards - Regular opportunities to win!

Note to agencies –

Quickline have an internal recruitment team. We will not accept unsolicited CVs from any source other than directly from a candidate via our Applicant Tracking System (“ATS”). Any unsolicited CVs sent to Quickline, via the Quickline careers email address, directly to Quickline employees or managers, will be considered Quickline property and Quickline are free to contact those prospective candidates directly with zero financial repercussions. For further information refer to our careers page.

Please note: You must have the right to work in the UK in order to be successfully appointed to this role

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