Location: Corby, NN17
Start Date: 26th May
Type: Temporary ongoing with potential to become permanent
Pay:
£12.71/hour for the first 12 weeks whilst training
£13.22/hour thereafter
Additional shift bonuses available for evenings, weekends, and night shifts
About the Role
A leading global organisation is seeking enthusiastic and customer-focused individuals to join its dynamic Customer Services team. This is a fantastic opportunity to work in a fast-paced, multi-channel environment where your problem-solving skills and passion for service will be valued and developed.
Available Shifts
Day Shift (37.5 hrs/week):
Core hours: Monday to Friday between 07:00am - 22:30pm (occasional weekends)Training: First 5 weeks, Monday-Friday, 9:00am-3:00pm and remaining 2 weeks, Monday-Friday 9:00am-4:00pm
Post-training: Rotating shift system based on business needs
Occasional requirement to work a weekend if staffing levels are low.
Key Responsibilities
Deliver exceptional customer service across multiple channels (phone, email, live chat)
Resolve customer issues and complaints with empathy and efficiency
Collaborate across departments to ensure smooth service delivery
Identify opportunities and leads for sales teams through effective questioning
Process returns, credits, and refunds accurately
Support customers in their preferred communication channel
What We're Looking For
Experience in a multi-channel customer service environment
Excellent communication and organisational skills
Proactive, adaptable, and solution-focused mindset
Strong attention to detail and ability to work under pressure
A genuine passion for helping customers
Benefits
Shift bonuses for evenings, weekends, and night work
Holiday entitlement: 24 days + 8 bank holidays (April-March holiday year)
Enhanced overtime rates
Bank holiday working required (minimum 2 per year)
Access toawiderangeofwellbeing and family-friendly policies, including:
Support for ongoing health conditions
Neurodiversity assessments and post-diagnostic support
Women's health support (fertility, menopause, endometriosis)
LGBTQ+ inclusive healthcare optionsCareer Progression
This role offers real potential to become permanent and grow within a company that values its people, promotes from within, and invests in your development.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website
Salary description
£12.71 - £12.71 per hour