Service Manager

Job Title: Service Manager
Location: Northamptonshire
Salary: c£50,000 Basic, Company Car, Phone & Laptop, Company Pension Scheme, 23 Days Holiday, Death in Service Benefit, Training Provided.

Job Description:

An exciting opportunity has arisen to join a highly respected construction machinery business based in Northamptonshire.
This is a company known for its strong reputation, premium product partnerships, and customer-first culture. With continued investment in people, technology, and service excellence, they are looking for an experienced and driven Service Manager to lead and develop their aftersales operation.
As Service Manager, you will take ownership of the day-to-day running of the service department, overseeing engineers, support staff, customer relationships, and departmental performance.

Responsibilities of the Role:
Leading and managing workshop engineers, mobile service engineers, and office-based staff
Coordinating workloads and prioritising repairs effectively
Driving service department performance and utilisation
Building strong customer relationships and developing new business opportunities
Monitoring KPIs, financial performance, and departmental profitability
Managing health & safety compliance and team development
Collaborating closely with senior leadership and internal departments
Requirements of the Role:

Previous experience in a Service Manager, Workshop Manager, or Engineering Manager role
Excellent communication and customer service skills
Commercial awareness with an understanding of profitability and performance
Experience within plant, agricultural, construction, materials handling, or related heavy equipment sectors would be highly advantageous.
Hold a UK Driving Licence
If you are someone who fits the above requirements and would like to find out more about this opportunity, please speak to Zoe Mansfield at Elite Consultancy - (phone number removed) - (url removed)