3rd Line IT Support Engineer

3rd Line IT Support Engineer | Salary: £45k + excellent benefits package | Hybrid: 2 days from home / 3 days from the Caerphilly. There is a requirement to work on-call as part of a rota (paid). | SC Clearance required.

We have an exciting opportunity for a 3rd Line IT Support Engineer to join a leading and growing Managed Service Provider and Systems Integrator. This role will support a diverse customer base in both the public and private sectors. We are keen to hear from 3rd Line IT Support Engineers with experience in a Managed Service Provider environment and ideally Modern Workplace / EUC engineering. The role offers excellent scope and future growth opportunities for the right candidate.

3rd Line IT Support Engineer experience requirements:

Enterprise EUC environments, including Windows, macOS, mobile devices, virtual desktops (VDI), and collaboration tools.
Microsoft 365, Intune, Active Directory, Group Policy, and other modern workplace technologies.
Virtualisation technologies (e.g., Proxmox, VMware, Microsoft Hyper-V).
Market leading Backup and recovery solutions.
Security Management utilising AntiSpam, Web filtering and various AV Technologies
Edge Security management e.g. Configure, manage and monitor firewalls, VPON’s and security appliances
The role:

Delivering outstanding 3rd line technical support as the final escalation point for all EUC-related incidents and service requests whilst working to high standards in the ITIL areas of Incident, Problem, Change and Service Request.
Managing and optimising enterprise EUC environments, including Windows, macOS, mobile devices, virtual desktops (VDI), and collaboration tools.
Maintaining and supporting Microsoft 365, Intune, Active Directory, Group Policy, and other modern workplace technologies.
Deploying and managing endpoint security solutions, patching, and compliance policies.
Providing technical leadership and mentorship to Tier 1 and Tier 2 engineers.
Working at the technical lead on major incidents, problem management, and root cause analysis to prevent recurring issues.
Collaborating with project teams on EUC transformation initiatives, including device rollouts, migrations, and modern workplace solutions.
Maintaining and updating IT documentation and processes.
If this sounds like the role that you are looking for, then please apply attaching your CV.

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