Supply Chain Customer Manager

Key Areas of Responsibility:

Programme Management

Day-to-day management of all Programmes
Day-to-day management of LTP team members
Internal and external customer liaison
Project management and onboarding of new programmes/tools
Monthly billing creation
Daily, monthly, and ad hoc reporting
Budget and cost management of programmes
LTP system setup, improvements, and resolution of critical issues
Maintain strong customer and supplier relationships
Ensure documentation is received, stored, and retained in line with policy
Customer and internal reporting and presentations

Technical

Tool Management:

Maintain correct stock levels to support programmes
Minimise tool downtime (technical, quality, quarantine, calibration issues)
Design packaging and layouts fit for purpose
Ensure all tools meet OEM specifications
Kit data definition based on customer data

Packaging prototyping and sign-off

Manage tool updates, changes, supersession, and new stock

Supplier coordination, planning, and management

General

Logistics and supply chain planning
Work closely with warehouses across Europe on:
Stock accuracy
Quality control
Oversee annual stock counts
Ensure LTP website is accurate and up to date
Deliver internal and external customer training
Maintain strong customer and supplier relationships

General Responsibilities

Communicate effectively with manager, peers, and team
Promote a culture of:
Respect
Teamwork
Integrity
Diversity and equal opportunity
Maintain commitment to workplace and product safety
Take personal responsibility for safety standards
Contribute to quality excellence across the business
Take ownership of personal development and skills improvement
Participate in continuous improvement initiatives
Support delivery of safety, quality, delivery, and cost objectives
Undertake additional duties as required

Key Competencies

Qualifications

Desirable:
Trained automotive technician

Relevant Experience

Essential:

Logistics (warehouse/shipping operations)
Supplier management and liaison
Desirable:

Knowledge of or interest in the automotive sector
Automotive workshop experience
Knowledge of workshop tools and equipment
Experience in loan tool business

Skills / Abilities

Essential:

Strong organisational skills and attention to detail
Line management capability
High integrity and credibility
Strong interpersonal skills
Excellent verbal and written communication
Customer-focused approach
Proficiency in MS Office (including Excel: pivots/graphs)
Proactive, "can do" attitude
Desirable:

Language skills (Italian preferred)

Aptitudes

Problem solving
Customer focus
Organisation
Technical/functional skills
Priority setting
Process management
Time management
Integrity and trust

Mobility

Willingness to travel across Europe
Flexible approach to travel

At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.

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