Customer Support Specialist

Customer Support Specialist (Worcester - Temp to Perm)
Are you passionate about delivering exceptional customer experiences and ready to be part of a fast-moving, forward-thinking team? We're looking for an energetic Customer Support Specialist based in Worcester on a temp-to-perm basis, with the opportunity to grow into a long-term role.
About the Role This isn't your typical support job. You'll be at the heart of our operations, building genuine connections with customers while using modern systems and smart thinking to resolve queries quickly and effectively. Every interaction counts, and we're looking for someone who brings energy, initiative, and a fresh perspective.
 
What You'll Be Doing
Be the first point of contact for customers via phone & e-mail
Deliver high-quality, personalised support 
Resolve queries efficiently while identifying ways to improve the customer journey
Accurately log and manage customer interactions using CRM systems
Work collaboratively with internal teams to share insights and streamline processes
Contribute ideas to help us continuously modernise and improve service What We're Looking For
A positive, proactive attitude and a genuine passion for helping people
Strong communication skills and the ability to build rapport quickly
Good IT skills, including confidence using systems, databases, and Microsoft Office
Comfortable learning new digital tools and adapting to changing processes
A team player who can also work independently in a fast-paced environment
Previous customer service experience is beneficial, but attitude and potential are key Why Join Us?
Opportunity to move from temporary to a permanent role based on performance
Be part of a progressive, ambitious organisation that values innovation
Supportive, collaborative team culture where your ideas are encouraged
Nice working environment in Worcester. Full-Time office based
Competitive pay and development opportunities Ready to Get Started? If you're enthusiastic, tech-savvy, and ready to make a real impact in customer support, we'd love to hear from you