Someone with Tenancy Sustainment experience.
Conduct periodic check‑ins (e.g. 3 and 6 months) with clients who have already been supported to move into Private Rented Sector accommodation
Reinforcing client skills learned during initial support
Encouraging clients with self‑management of tenancy while remaining accessible
Reducing client's long‑term dependency on services
Check-in with landlord/agents to review rent account, tenancy conduct, and wellbeing
Early identification of emerging risks of homelessness
Prevents recurrence of homelessness
Reduces repeat presentations for homelessness assistance
Demonstrates reasonable and proactive steps to prevent homelessness
Continued engagement with tenants who remain at risk despite earlier intervention
Undertake prompt action if arrears, ASB, or vulnerabilities emerge/re‑emerge
Ensure agreed actions remain sustainable
Revisiting and adjusting tenancy management steps where circumstances change
Addressing issues early before notices, enforcement, or abandonment occurs
Providing mediation, budgeting refreshers, or referrals as required
Knowledge and experience of assisting clients with benefits and budgeting
Working knowledge of the Renter's Rights Act 2026, Housing Act 1996 and other related legislation
Full clean driving licence
Ability to work in Luton 4-5 days per week
Visiting clients in their homes
DBS checkAbout Us
Luton Borough Council have partnered with Kent County Council to create Connect2Luton, a recruitment managed service for all contingent temporary agency, contract, and interim roles at the Council.
Our heritage and being local government owned which means we have a wealth of knowledge and expertise within the public sector, with many of our employees having previously worked for the Council or have supplied previously into the Council, for several years.
We are an equal opportunities employment agency and business that positively encourages applications from all suitably qualified and eligible candidates.
Connect2Luton is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Luton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates
Salary description
£28.00 - £30.00 per hour