New Build Aftercare Coordinator

New Build Aftercare Coordinator
£32,369.82 per year
Hybrid - Milton Keynes, Peterborough or Boston
Permanent, Full Time
As a New Build Aftercare Coordinator at Amplius, you’ll support the delivery of around 1,000 new homes each year, managing defects during the liability period and working closely with customers, contractors, developers and internal teams to ensure a positive aftercare experience.
Salary: £32,369.82 per year
Contract: Permanent, full time
Your week: 36.25 hours, Monday to Friday, 9am to 5.15pm
Location: Hybrid with a weekly presence in either our Milton Keynes, Peterborough or Boston office
Snapshot of your role
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Act as the first point of contact for all defect-related enquiries during the liability period, aiming to resolve issues at first contact where possible.
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Triage, assess and categorise reported defects using NHBC or equivalent standards, working with inspectors to confirm validity.
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Record and manage all customer interactions accurately using Dynamics CRM, ensuring full compliance with data protection requirements.
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Provide clear and responsive communication across phone, email, live chat and in-person channels.
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Coordinate with contractors and internal teams to progress repairs through to timely completion and customer sign-off.
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Support reporting activity including developer performance updates, defect trends, satisfaction surveys and complaints resolution.
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Prepare Home User Packs, support site handovers and contribute to warranty processes, KPIs and ongoing service improvements.
What we’re looking for
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Experience in housing, construction, aftercare or defect management (e.g. NHBC processes)
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Strong customer service background in a high-volume, fast-paced environment
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Experience using CRM systems (ideally Microsoft Dynamics) for logging and tracking cases
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Ability to coordinate multiple stakeholders such as contractors, developers and internal teams
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Strong organisation skills with the ability to manage priorities and meet SLA targets
DBS clearance is required for this role.
Please read the attached Job Description before applying so you get the full scope of the role.
You can read about our colleague benefits here - Amplius colleague benefits
Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.
Closing: 31 May
Interviews in Peterborough: 8 June
We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.
If you have any questions, please contact the Amplius Talent Team and we’ll be happy to assist you.
The Company
Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 40,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We’re a team of over 1,300 colleagues driven to have a positive impact on people’s lives and provide affordable homes that make a difference