Customer Technical Manager

This is a high-profile, client-facing Customer Technical Manager role with a fast-growing, award-winning manufacturing business supplying major UK retailers.
This is a brand-newly created role due to continued business growth. You’ll work alongside the existing Quality Management team, adding dedicated customer-facing technical support and strengthening the link between internal quality, compliance and customer expectations.
The Role
As Customer Technical Manager, you will:
* Act as a primary technical and quality contact for customers and retailers
* Work directly with customer technical and quality teams
* Support BRCGS and customer audits
* Oversee quality control processes and testing programmes
* Lead non-conformance investigations, root cause analysis and CAPA
* Maintain and develop the QMS
* Help improve quality standards, compliance, KPIs and customer confidence
What We’re Looking For
You’ll suit this role if you have experience as a:
* Customer Technical Manager
* Technical Manager
* Quality Manager
* QA Manager
* Quality Assurance Manager
* Technical Quality Manager
You’ll also bring:
* Experience in food, nutraceutical, pharma or regulated manufacturing
* Exposure to BRCGS audits and retailer standards
* Confidence dealing directly with customer technical teams
* Strong knowledge of HACCP, GMP, QMS, food safety and compliance
* A practical, improvement-focused approach to quality management
Why Apply?
* Brand-newly created Customer Technical Manager role
* High-profile, client-facing position
* Work directly with major retailers and customer technical teams
* Join a growing, investment-led manufacturing business
* Work alongside an established Quality Management team
* Real opportunity to influence audit performance, compliance and standards
Apply
If you’re ready to step into a more senior, customer-facing technical quality role where you can influence audit performance, customer confidence and quality standards, apply now