£14.23 + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more.
About the Role
We’re looking for a Night Manager to join the Front Office team at Milton Hill House, part of the Venues Collection.
This is a key role within the hotel, responsible for overseeing the operation throughout the night, leading the nights team, maintaining high service and security standards, and ensuring the hotel is fully prepared for the day ahead.
Nights Manager - The Role
Key Responsibilities
Overseeing the hotel operations throughout the night and acting as the main point of contact on shift
Leading, supporting, and supervising the nights team to ensure the shift runs smoothly and professionally
Taking responsibility for the safety, security, and general welfare of guests, team members, and the building overnight
Completing the night audit accurately and ensuring all end-of-day and overnight procedures are followed correctly
Managing guest queries, requests, complaints, and any overnight incidents in a calm and professional manner
Carrying out regular security checks, floor walks, and patrols across the hotel
Ensuring all Front Office standards, cash handling procedures, billing processes, and guest security procedures are followed at all times
Supporting the day teams by preparing clear handovers, highlighting any issues, and ensuring the hotel is set up for the following morning
Assisting with reservations and room allocations where required
Responsible for rota planning for the nights team
Monitoring overnight arrivals, no-shows, room moves, late check-ins, and any outstanding billing or operational issues
Responding appropriately to emergencies, incidents, fire alarms, or other situations requiring escalation overnight
Maintaining strong communication with Duty Managers, senior management, and other departments as needed
Our ideal Night Manager will:
Have previous experience in a hotel Front Office or Night Leadership role
Be confident leading a team and taking ownership of a shift independently
Have a strong understanding of hotel night procedures, guest service, and operational standards
Be highly organised, reliable, and able to stay calm under pressure
Be confident handling guest complaints, overnight issues, and operational decision-making
Have good attention to detail, particularly around night audit, billing, and reporting
Understand the importance of security, safeguarding, and compliance procedures overnight
Be confident using hotel systems and completing administrative tasks accurately
Have a proactive approach and be willing to step in wherever needed to support the operation
Be someone who manages actively and visibly
Benefits:
Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
Aviva Digicare - Free annual healthcare check
Exclusive Benefits & Wellbeing site (Perks at Work)
Entertainment discounts - up to 55% off cinema tickets
Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%)
Travel discounts - Discounts with holiday companies such as TUI and Expedia
Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards
Meals on duty
Vodaphone discounts
Pension scheme and Life Assurance
Employee Assistance Programme
23 days + BH's and additional day off for your birthday
2 days additional leave, following return from Maternity leave during first year back
Competitive and supportive family benefits
Day off for baby's first birthday
Holiday purchase scheme
On-going training & development and career pathways
Professional subscriptions paid
Financial wellbeing programme and preferred rates on salary finance products
Why Join Us?
Levy UK & Ireland is part of Compass Group, the world's largest catering company, and a vibrant leader in hospitality.
We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence.
We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive.
Great things happen when people get together in our spaces to meet, spaces to sleep and spaces to celebrate at Milton Hill House. From leisure breaks, weddings and celebrations to conferences, meetings, training, and every business event in between our venue provides an informal atmosphere where you and our guests can be themselves.We combine our spaces with a bigger family. Milton Hill House is part of The Venues Collection - a division of Compass Group UK & Ireland, the market leader in contract catering & support services.
Part of Compass Group UK&I, we are a grouping of seven easily accessible event spaces with hotel-like residential and leisure facilities, which all sit under the brand name The Venues Collection. Located across the UK, our venues all feature stylish and individual event spaces, including both contemporary and historic meeting areas. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplace as well as inspiring exceptional experiences in iconic cultural and heritage destinations.
Job Reference: com/0605/(phone number removed)/(phone number removed)/SU #Venues Collection
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength
Salary description
£14.23 - £14.23 per hour