Zachary Daniels Retail Recruitment are delighted to be exclusively partnering with a leading fashion brand to recruit an exceptional CRM Manager for what is genuinely one of the most exciting opportunities in UK retail right now.
This is a rare and career-defining opportunity for a commercially driven CRM. With major investment across digital, customer experience, international growth and retail expansion, this business is entering an incredibly exciting phase of its journey.
We are looking for a standout CRM Manager who can bring energy, creativity, commercial thinking and a genuine passion for customer engagement. The successful CRM Manager will play a critical role in driving customer retention, loyalty and lifetime value through highly personalised, data-driven CRM strategies across multiple channels.
Based in Warrington, this role offers the opportunity to work within a highly ambitious and entrepreneurial environment where ideas move quickly, innovation is encouraged and high performers are given real opportunity to grow.
The CRM Manager will:
Develop and deliver best-in-class CRM strategy across the customer lifecycle
Drive customer retention, engagement, loyalty and repeat purchase
Lead multi-channel campaigns across email, SMS, WhatsApp and digital touchpoints
Use customer data and insights to optimise performance and increase ROI
Enhance customer journeys through automation, segmentation and personalisation
Work closely with marketing, content and digital teams to support wider business growth
Support and develop loyalty initiatives to maximise customer lifetime value
Analyse campaign performance and continuously improve engagement metrics through testing and optimisationWe are looking for:
An experienced CRM Manager from a fashion, retail or consumer-facing brand
Strong understanding of CRM strategy, customer lifecycle marketing and retention
Proven ability to deliver measurable improvements in customer engagement and revenue
Experience using CRM and email marketing platforms, ideally Klaviyo
A highly commercial and analytical mindset
Someone who thrives in a fast-paced, high-growth environment
Excellent communication and stakeholder management skills
A passionate, ambitious and hands-on approachWhy this opportunity stands out:
One of the UK's most exciting and ambitious fashion brands
Huge growth plans across the UK and international markets
Significant investment across CRM, digital and customer experience
A genuine opportunity to shape CRM strategy and make a visible impact
High-growth culture with exciting long-term career potential
Excellent benefits package, bonus potential and staff perksOpportunities like this do not come to market often. If you are an ambitious CRM Manager looking for your next major career move within fashion retail, we would love to hear from you.
Zachary Daniels Retail Recruitment are exclusively managing this CRM Manager appointment and are actively building a strong shortlist.
Apply today to avoid missing out.
BBBH36196
Salary description
£45000.00 - £55000.00 per year