RHA Recruitment Solutions Limited is looking for a confident, self‑starting Technical Sales Support Engineer to join our team and play a key role in supporting existing products, new enquiries, and customer technical needs.
If you’re an original thinker with a solid grounding in analogue and digital electronics, and you enjoy speaking with people as much as solving technical problems, this role will suit you perfectly.
You’ll become a go‑to expert on our full range of electronic instruments, supporting customers, internal teams, and contributing to new product testing and hands‑on electronics work.
Duties will include, but not be limited to:-
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Provide technical support to customers via phone, email and online ticketing systems.
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Diagnose and resolve hardware and software issues quickly to minimise downtime.
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Collaborate with engineering and service teams to escalate and resolve complex technical problems.
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Maintain accurate technical documentation in line with ISO 9000 requirements.
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Conduct root‑cause analysis and develop preventative solutions for recurring issues.
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Deliver technical training and guidance to customers and internal staff.
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Prepare technical proposals, documentation and cost estimates to support sales activities.
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Act as the primary technical contact during sales, after‑sales and service interactions.
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Work closely with product development to communicate customer feedback and influence product improvements.
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Participate in industry events, trade shows, and training sessions to stay current with product developments.
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Support new instrument testing and perform hands‑on electronic work prior to product release.
What can you offer:-
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A recent graduate (0–3 years) in Electronics, Electrical Engineering, Mechatronics, Physics or similar.
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Strong understanding of analogue and digital electronics.
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Confident communicator with an approachable, outgoing personality.
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Ability to explain technical concepts clearly to non‑technical users.
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A proactive, self‑starting mindset with strong problem‑solving skills.
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Comfortable working via phone, email, and ticketing systems.
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Strong organisational skills with the ability to maintain accurate documentation.
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Curiosity, initiative, and a desire to grow into a technical specialist.
This role would ideally suit a candidate with up to three years experience as it it offers:-
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Exposure to customers, engineering, and product development from day one.
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Hands‑on electronics work combined with customer‑facing technical problem‑solving.
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Opportunity to influence product improvements and future releases.
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Clear development path into Technical Sales, Applications Engineering, or Product Support.
Whilst this is a more junior/intermediate role, applications are invited from candidates of all levels interested in the above or similar positions.
To apply or for further details, please contact RHA Recruitment Solutions
Salary description
£28000.00 - £35000.00 per year