Relationship Support Officer

Relationship Support Officer

📍 Harrow, London
💰 £30,000 - £35,000
🕒 Permanent | Full-Time
🏢 Office-Based - 5 Days Per Week

We are currently seeking a Relationship Support Officer to join a well-established international banking organisation within their Branch Banking team in Harrow.

This is an excellent opportunity for an individual with banking experience who is looking to develop their career within Corporate, Commercial, and SME Banking. The successful candidate will support Relationship Managers with portfolio management, client servicing, credit proposal processing, and ongoing account administration.

Key Responsibilities

Support Relationship Managers with the day-to-day management of client portfolios
Prepare and process credit proposals, including balance sheet, cash flow, and income statement analysis
Review documentation, account activity, payment history, and facility information
Maintain strong relationships with existing customers and respond promptly to client queries
Monitor account performance, credit movements, overdue documents, and payments
Support renewals of limits, insurance policies, stock reports, and facility documentation
Liaise with internal departments including Operations and Credit to ensure efficient customer servicing
Attend client meetings alongside Relationship Managers where required and prepare call reports
Ensure accurate record keeping and adherence to internal processes and regulatory standards

Requirements

Minimum 2 years' banking experience
University degree or equivalent qualification
Understanding of banking products and financial instruments
Strong financial analysis and credit writing skills
Working knowledge of legal documentation, valuation reports, and insurance documents
Excellent verbal and written communication skills
Strong attention to detail and organisational skills
Computer literate with good knowledge of Microsoft Office and database systems
Team player with a proactive and professional approach
Preferably bilingual in English and Urdu and/or Punjabi

Key Attributes

Collaborative and team-oriented
Resilient and adaptable
Professional and motivated
Detail-oriented with strong organisational skills
Customer-focused with excellent relationship-building abilityThis role would suit someone currently working within branch banking, relationship support, SME banking, or corporate banking administration who is looking to further develop their exposure within a client-focused banking environment