We’re seeking a proactive and customer-focused Hospitality Operations Manager to take responsibility for the day-to-day running of our client’s clubhouse. This hands-on role combines front-of-house service with operational management, ensuring a seamless and high-quality experience for all guests.
You will play a key role in maintaining standards, managing bookings, supporting events, and driving revenue through excellent service and attention to detail. This is a fast-paced position suited to someone who thrives under pressure and enjoys variety in their work.
Key Responsibilities
Operations & Guest Experience
* Prepare the clubhouse for daily operations
* Welcome guests and oversee check-in procedures
* Deliver exceptional service across reception, restaurant, and bar
* Maintain high standards of cleanliness and presentation throughout
* Provide food and beverage service, including bar work
* Carry out routine housekeeping tasks
Bookings & Administration
* Manage bookings and enquiries (phone, online, and in person)
* Coordinate shooting lessons, group bookings, and restaurant reservations
* Process customer payments and transactions
* Maintain and manage the clubhouse calendar
* Coordinate freelance staff to ensure smooth operations
* Support events alongside the Events & Sponsorship Manager
* Use Microsoft Business Central effectively for daily operations
Commercial Focus
* Promote and drive sales of lessons, experiences, and memberships
* Identify opportunities to upsell and enhance guest experience
Health & Safety
* Ensure compliance with all health and safety procedures
* Conduct routine checks, including weekly fire alarm testing
About You
Essential
* Previous hospitality or customer-facing experience
* Strong organisational and communication skills
* Positive, team-oriented approach
* Flexible and adaptable to business needs
* Competent with Microsoft Office, Outlook, and scheduling tools
Desirable
* Interest in shooting sports or countryside activities
* Experience with Microsoft Business Central
* Level 2 Food Hygiene certification
Salary description
£30000.00 - £37000.00 per year