Insurance Claims Facilitator

ABOUT US
At Goodlord, our brand is built on one simple belief: renting should be effortless. We exist to strip away the bottlenecks, clear the admin, and give agents, landlords, and tenants a smarter, simpler way forward. As more and more tenants with higher digital expectations entered the market, we were confident that we could provide a solution that works for everybody.
ABOUT THE ROLE - Insurance Claims Facilitator
Goodlord’s mission is to be the gold standard platform for renting, and we’re on the hunt for an Insurance Claims Facilitator, reporting directly to our Insurance Claims Team Leader, to help us achieve this.
We’re looking for an Insurance Claims Facilitator who is passionate about delivering a seamless experience for our Rent Protection and Legal Expenses Insurance customers.
In this role, you won't just be "processing" claims; you’ll be the expert owner of each case. We need someone with a keen eye for the smallest details, someone who takes pride in getting it right the first time and ensuring our Letting Agents and Landlords feel supported through every step of the journey.
No two days are ever the same at Goodlord, so what you’ll be up to will vary. The pace we move at also means priorities can change, and you’ll need to be comfortable with this (we’ll support you!) But these are the things that will be core to your role and will keep you busy.
Insurance Claims Facilitator day-to-day:
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Detailed Claims Ownership: Reviewing new claim submissions with a fine-tooth comb. You’ll ensure every piece of evidence from tenancy agreements to rent ledgers is complete and compliant before moving forward.
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Technical Assessment: Using your analytical skills to assess claims against policy wordings. You’ll be responsible for making clear, accurate determinations on cover and explaining these decisions simply and professionally.
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Clear Communication: Keeping the customer at the heart of everything. You’ll provide regular, proactive updates so our customers never have to chase us for information.
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Legal & Recovery Partnership: Working closely with our panel solicitors when mediation isn't an option. You’ll ensure they have a perfectly prepared evidence pack to help recover property possession and outstanding arrears.
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Financial Accuracy: Processing Rent Protection payments accurately and on time. You’ll have a "zero-error" mindset when it comes to calculating figures and managing settlement timescales.
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Information Excellence: Providing factual, high-quality information in line with our processes, ensuring our records are always audit-ready.
ABOUT YOU
You should apply for Insurance Claims Facilitator if you:
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A "Forensic" Eye for Detail: You’re the type of person who naturally spots an inconsistent date or a missing signature. You understand that in insurance, the small details matter most.
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True Ownership: You take responsibility for your own caseload from start to finish. You don’t just wait for things to happen; you proactively drive your cases toward a resolution.
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Excellent Communication: You can establish rapport and trust quickly over the phone. You’re also a pro at writing clear, concise emails that break down complex information for our customers.
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Super Organised: You have a proven ability to prioritise a busy workload. You’re comfortable juggling multiple tasks without letting the quality of your work slip.
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Resilience & Positivity: You have a "get stuff done" attitude. You stay calm under pressure and thrive in a fast-paced environment where no two days are the same.
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Tech Savvy: You’re comfortable using various software packages, including Salesforce, and Google Workspace, to keep our data organized and accurate.
It would also be great if:
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You have experience in insurance claims, the lettings industry, or a legal/compliance-heavy environment where attention to detail was your primary focus.
*Please note, as we are regulated by the Financial Conduct Authority, all Goodlordians are required to pass a thorough referencing check via Experian before joining the team. We will only ask for references at the point of making an offer*
Regrettably we are not able to provide sponsorship for this role.
No agencies please - we have tried and trusted partners we would turn to should we require support