We’re recruiting for a Customer Service Advisor to join a friendly, close-knit team within a growing furniture business in Tarporley. This is a fast-paced, varied role where you’ll support customers across phone, email, live chat, and showroom, helping them choose products, process orders, and resolve queries — while spotting sales opportunities along the way.
Key Duties
Handle customer enquiries and provide expert product advice
Convert enquiries into sales
Process orders and update CRM system
Manage deliveries and resolve customer queries/complaints
Follow up on leads and encourage customer reviewsWhat We’re Looking For
Customer service or call centre experience
Strong communication skills (phone & face-to-face)
Comfortable handling complaints
Basic CRM & IT skills (Excel, email, Google Drive)
Organised, adaptable, and proactive
Positive attitude with willingness to learn
Any experience selling furniture is advantageous but not essentialHours: Mon–Thu 8:30–5 | Fri 8–5 | Every other Sat 9–5 (day off in week)
Benefits
Up to £26,000 per annum + bonus
Enhanced Saturday pay
28 days holiday + option to buy 5 more
Supportive, sociable team environmentKeywords Customer Service, Sales Advisor, Call Centre, CRM, Retail, Customer Support, Tarporley Jobs, Cheshire Jobs
Apply now for this Customer Service Advisor role with a great opportunity to join a growing business where you can develop and make an impact
Salary description
£25200.00 - £26000.00 per year