Customer Relations Manager

Are you passionate about delivering outstanding customer service and building long-lasting relationships? We’re looking for a proactive and personable Customer Relations Manager to join a growing and forward-thinking property business where customer experience is at the heart of everything we do.
As Customer Relations Manager, you’ll act as the primary contact for homeowners and key clients across multiple developments, managing the customer journey from pre-completion through to aftercare and warranty support.
You’ll work closely with internal teams, contractors and external partners to ensure any issues are handled efficiently and professionally, always maintaining the highest standards of customer care.
Company Benefits:
Car allowance
Bonus opportunities
Private medical insurance
Life assurance
Pension scheme
Health screening
Holiday allowance increasing with service
Flexible working approach
Paid volunteering days
Employee wellbeing initiatives and additional benefits
Key Responsibilities:
* Manage quality inspections and support smooth customer handovers
* Conduct home demonstrations and explain key property information clearly and confidently
* Coordinate aftercare support and defect management throughout warranty periods
* Work closely with site teams, contractors and suppliers to ensure timely issue resolution
* Build strong relationships with homeowners, clients and internal stakeholders
* Handle sensitive or escalated customer issues with professionalism and empathy
* Monitor service standards and identify opportunities for continuous improvement
* Ensure compliance with relevant industry regulations and warranty requirements
* Track customer feedback and analyse trends to improve overall service delivery
* Support cost control and efficient management of aftercare activity
* Maintain accurate records and customer communications within internal systems
* Promote high standards of health & safety when coordinating works in occupied homes
* Support and mentor team members where required
Experience and Skills Requirements
* Experience within customer care, customer relations or property aftercare
* Strong communication and relationship-building skills
* A calm and professional approach when handling challenging situations
* Excellent organisation and time management abilities
* The ability to manage multiple priorities across different sites
* Strong attention to detail and problem-solving skills
* Commercial awareness and a customer-first mindset
* Confidence working independently and collaboratively
* Good IT skills, including Microsoft Office
* Experience using CRM systems would be beneficial
* Knowledge of NHBC standards or property warranty processes is advantageous
* A full UK driving licence
If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted