Reactive Repairs & Maintenance
Full-time | Permanent
Leatherhead, Surrey
Team Leader job in Leatherhead – overseeing reactive repairs and maintenance operations within a busy social housing environment, ensuring the efficient delivery of responsive property maintenance services across occupied residential stock in Surrey and surrounding areas.
The Role
This is an excellent opportunity for an experienced Team Leader to join a fast-paced reactive maintenance team within the social housing sector. The role will focus on coordinating day-to-day repairs and maintenance activity, ensuring all works are completed safely, efficiently, and to a consistently high standard while maintaining strong customer satisfaction.
The successful candidate will be responsible for supervising operatives and subcontractors, supporting the planning and allocation of workloads, and driving performance across key operational KPIs including response times, productivity, quality, and compliance.
Key Responsibilities
Leading and supporting the day-to-day delivery of reactive repairs and maintenance services across housing stock in Surrey and surrounding areas
Supervising operatives, trades staff, and subcontractors to ensure effective job completion and service delivery standards
Supporting scheduling, planning, and allocation of works to meet agreed service levels and deadlines
Monitoring job progress and ensuring repairs are completed on time and to a high standard of workmanship
Driving performance against KPIs including first-time fix rates, productivity, quality, and customer satisfaction
Ensuring all works are carried out in line with health & safety regulations and compliance requirements
Acting as a key point of contact for tenants, ensuring a professional and customer-focused service at all times
Supporting materials management, resource planning, and workforce coordination
Escalating complex repairs and operational issues to senior management where required
Contributing to continuous improvement initiatives across reactive maintenance operations
Requirements
Experience working within reactive repairs, maintenance, or social housing environments
Previous supervisory or team leader experience within property services or maintenance
Strong understanding of job scheduling, workflow coordination, and operative management
Good knowledge of health & safety and compliance within maintenance environments
Strong communication and customer service skills within occupied housing settings
Ability to manage workloads effectively in a fast-paced operational environment
Experience working with subcontractors and/or direct labour teams
Full UK driving licence
Package & Benefits
Up to £49,000 salary
Company benefits package
Pension scheme
Career progression opportunities within a growing social housing maintenance environment
This Team Leader role in Leatherhead offers the opportunity to join a well-established social housing maintenance operation delivering essential reactive repairs and maintenance services. The position would suit an experienced supervisor or maintenance professional looking to step into a more senior operational role within a fast-moving, customer-focused environment. Apply now to be considered for this opportunity
Salary description
£40000.00 - £49000.00 per year