Senior Repairs Administrator

Senior Repairs Administrator

Location- Brentwood

Salary - Up to £40k

Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the industry.

We are currently working with a leading contractor who is looking for a Senior Repairs Administrator to join their responsive repairs team in Brentwood.

This is a permanent position focused on managing workflow, delivering excellent customer service, overseeing a team of up to 15 administrators/planners, and ensuring operational KPIs are consistently achieved within a fast-paced repairs and maintenance environment.

Key Responsibilities

Managing day-to-day workflow within the responsive repairs team
Leading, supporting, and motivating a team of up to 15 staff members
Monitoring and tracking KPIs to ensure service delivery targets are achieved
Delivering a high standard of customer service and resolving escalated queries
Managing repairs administration processes from job allocation through to completion
Liaising with operatives, supervisors, subcontractors, and clients to ensure smooth service delivery
Ensuring works are scheduled efficiently and completed within agreed timescales
Producing reports and analysing performance data to identify improvements
Maintaining accurate records and updating internal systems
Supporting senior management with operational and performance reporting
Ensuring compliance with company procedures and service level agreements
Skills & Experience

Previous experience within a Senior Administrator, Repairs Administrator, or Planning role
Experience working within responsive repairs, social housing, or maintenance environments
Proven experience managing or supervising teams
Strong understanding of KPI management and service performance monitoring
Excellent customer service and communication skills
Ability to work effectively within a fast-paced environment
Strong organisational skills with excellent attention to detail
Confident using Microsoft Office and internal scheduling systems
Ability to prioritise workload and manage multiple tasks effectively
If you are interested in this position please apply or if you would like to have a confidential chat please call office and speak to Taylor Johnston.

Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment Group is an equal opportunities employer.

INDTJ