Location: Hybrid – Sheffield, S2 5QX (4 days in the office) Or London (Remote) - Occasional Travel to Client sites required
Hours: 37.5 hours a week
Base Salary: £28,000–£38,000 depending on experience and location. London-based roles attract a weighting to reflect cost of living
About Us:
Airship/Toggle is a leading hospitality SaaS company on a mission to help our customers deliver
exceptional guest experiences. Our platforms simplify operations, enhance communication, and unlock revenue growth for hospitality businesses across the UK.
We pride ourselves on a culture of collaboration, innovation, and thoughtful excellence - where
every team member takes ownership, makes an impact, and contributes to the success of our
customers.
We're also an AI-first team. We believe the best people are the ones who embrace new tools
and actively look for smarter, faster ways to do great work - and we invest in making that
possible.
Commercial Account Manager – The Role:
We're looking for a Commercial Account Manager to join our growing Customer Success team and take ownership of the commercial relationships across a portfolio of Airship and Toggle customers. You'll be responsible for renewals, upsells, and keeping customers invested in their partnership with us - while working closely with the wider team to ensure they're getting real value from our platforms. This is a role for someone who is naturally curious, commercially minded, and excited about the opportunity to use AI tools to work smarter - not just harder.
Commercial Account Manager – What you’ll do:
- Own and manage the full renewal cycle for your customer portfolio, identifying risks early and developing mitigation strategies
- Negotiate commercial terms confidently while balancing customer needs with business objectives
- Proactively identify and convert upsell and cross-sell opportunities through tailored proposals - Maintain accurate pipeline visibility in Pipedrive and report regularly on ARR, NRR, churn risk, and expansion revenue
- Actively seek out and apply AI tools to improve efficiency and move faster without sacrificing quality
Commercial Account Manager –You:
- Demonstrable experience in account management, sales, or commercially-focused customer success
- Confident negotiator comfortable discussing contract renewals and commercial terms
- Excellent communicator with strong written and verbal skills and the ability to build rapport quickly
- Highly organised with the ability to manage a large portfolio and prioritise competing demands - AI-curious and proactive, actively exploring new tools to work smarter
Benefits:
- 33 Days Holiday (incl. bank holidays) - increases with length of service
- An extra day off for your birthday
- Buy and sell holidays
- Flexible hybrid working
- Vitality Health Insurance
- Company pension scheme
- Cycle to work scheme
- Electric car scheme - salary sacrifice
- 2 paid volunteering days
- Access to counselling and advice via our EAP
- Free fruit, cereal, yoghurts and refreshments in the office
Ready to apply?
If you’re ready to own commercial relationships, drive real growth, and bring an AI-first mindset to everything you do - we'd love to hear from you!
We are committed to creating a diverse and inclusive environment and welcome applications from all backgrounds. The successful candidate will need to have the right to work in the UK. Please note that we are unable to provide sponsorship for this role
Salary description
£28000.00 - £38000.00 per year