Customer Service Representative | Events Industry
Office Based
Flexitime
£30,000–£32,000
📍 Sutton | Full-Time
We are currently recruiting on behalf of a dynamic and growing events organisation based in Sutton. This company is making a meaningful impact in the live performance space, working with both performers and venues across the UK. As they continue to expand, they are seeking a Customer Service Representative to join their team.
This is a fantastic opportunity for an individual with a background in customer support or sales support, who thrives in a client-facing environment and enjoys working with a variety of stakeholders.
Key Responsibilities:
- Serve as the primary point of contact for both performers and venues, responding to enquiries and resolving issues in a timely and professional manner.
- Support users of the company’s event management app, assisting with technical queries and general platform guidance.
- Coordinate schedules and availability, helping to match performers to venues and manage shift arrangements effectively.
- Build and maintain strong working relationships, providing excellent customer service and fostering a positive user experience.
- Utilise tools such as Microsoft Excel and Outlook to track bookings, update records, and manage communications.
Candidate Profile:
- Previous experience in a customer service, client support, or sales support role is essential.
- A confident and empathetic communicator, both written and verbal.
- Highly organised, with strong attention to detail and problem-solving skills.
- Resilient and enthusiastic, with the ability to remain calm and professional under pressure.
- Proficient in Microsoft Office, particularly Excel and Outlook.
- Ambition to grow into a leadership role in the company
What’s on Offer:
- Competitive salary of £30,000–£32,000 depending on experience.
- Office-based role in Sutton with a flexitime arrangement – no fixed start or finish times.
- A supportive, social company culture, including quarterly team outings and regular team-building events.
- The opportunity to work for a company that actively supports the local community, contributing to charities focused on mental health and providing resources for disadvantaged children.
- This is a rewarding role for someone who enjoys working in a fast-paced, people-oriented environment and wants to be part of a company that values both commercial success and social impact.
Please apply here if you think you'd be a good fit or send me an email directly at paddy@hyered.co.uk