Scheduler

Scheduler

Location: Mid Kent (Hybrid 2 days office 3 days homes)

Salary: £25,000 – £27,000

A great opportunity has risen for an experienced scheduler to join my client based in Mid Kent, the role is to ensure all installations/maintenance/fault calls are prioritised and booked to enable engineers to fulfil the service level agreements.

Duties include:

To log all new reactive call outs within 4 hours of receiving and schedule within specified SLA

Schedule all installation works raised by Sales Support team and liaise with customer on required dates

Provide the engineering team with all relevant information to complete their jobs

Using SAP to plan and prioritise the engineers’ workload on a daily basis for installation, reactive and maintenance work.

Assisting engineers with any issues at site, contacting customers to ensure they can gain access and complete necessary works

Take customer phone calls into the Service Delivery team and assist customers as necessary

Liaise with new and existing customers to plan and inform them of any works being undertaken advising of any changes to arranged dates where necessary.

Regular review of in-house reports to ensure all processes are completed

The right candidate will have/ be:

Previous experience in a customer service role essential

Good knowledge of UK geography essential

Experience of scheduling a team of field engineers essential

If you feel you meet the above criteria, please apply for immediate consideration!

This role is being handled by Chloe Wadhams & Holly Ensoll, Business Support Consultant for Pearson Whiffin Recruitment. 

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