IT Support Services Agent

Our client, a leader in the defence and security sector, is currently seeking an IT Support Services Agent to join their team in Farnborough.

Key Responsibilities:

Providing first-line support via phone, email, remote tools, and IT service management tools for IT-related incidents and service requests
Troubleshooting hardware, software, network, and account-related issues in-line with technologies implemented
Escalating complex issues to Senior Support Service Agents or 2nd/3rd line teams as appropriate
Managing the lifecycle (provisioning, configuration, support, and decommissioning) of the corporate iPhone and iPad estate
Providing clear, friendly, and professional communication to users of varying technical ability
Documenting steps taken to resolve issues, contributing to the knowledge base where applicable

Job Requirements:

Excellent communication and interpersonal skills with a customer-focused empathetic approach
The ability to work independently and as part of a team
Previous experience working in an IT support or helpdesk role
Working knowledge of Microsoft Windows and Office 365
Working knowledge of Active Directory / Azure AD account administration
The ability to follow documented procedures and contribute to knowledge articles

Essential Qualifications:

ITIL Foundation v4 certification (or willingness to obtain) is desirable

Benefits:

Matched contribution pension scheme, with life assurance
Generous holiday allowance, with the option to purchase additional days
Options to join Health Cash Plan, Private Medical Insurance and Dental Insurance
Employee discount portal: Personal Accident Insurance, Travel Insurance, Restaurants, Cinema Tickets and much more
Support for the Armed Forces community by honouring the Armed Forces Covenant and maintaining Gold Award standard in the Defence Employer Recognition Scheme
Volunteering Opportunities - helping charities and local community
Join our client's dynamic team in Farnborough and be a part of the future in defence and security. Apply now to make an impact with innovative technology and collaborative teamwork