Customer Service & Export Team Lead

An established international manufacturing business is looking to appoint an experienced Export & Customer Service professional to lead a small team and manage complex global export operations.

This is a hands-on role where technical export knowledge is absolutely critical. You'll oversee worldwide shipments, customs compliance, export documentation, logistics coordination and customer service operations while supporting continuous improvement across the department.

The business exports globally and requires someone confident dealing with international shipping regulations, VAT compliance, Incoterms and freight movements across air, road and sea.

You'll also supervise a small team, support operational improvements and work closely with finance, manufacturing and sales functions to ensure orders move efficiently from receipt through to delivery.

Key Responsibilities

Lead and support a small Customer Service & Export team
Manage international customer orders and export processes
Ensure compliance with global export regulations, customs and VAT requirements
Coordinate shipments via air, road and sea freight
Manage export documentation and shipping paperwork
Liaise with freight providers, customs agents and internal departments
Monitor pricing, margins and shipping costs
Support audits and compliance activities
Drive continuous improvement and process efficiencies
Work closely with ERP/MRP systems and support system improvements

Experience Required

Strong experience within export coordination and international logistics
Knowledge of customs compliance, export documentation and VAT processes
Experience managing shipments globally
ERP/MRP systems experience (M3 highly advantageous)
Manufacturing background preferred
Strong IT and numerical skills
Leadership or supervisory experience
Excellent attention to detail and communication skills

What's On Offer

Stable and well-established business
Early finish every Friday
Strong team culture with no long-hours expectation
Opportunity to lead improvements and influence processes
Hybrid working available after training period