The successful candidate must be fluent in both spoken and written German.
Location: Liverpool (Hybrid Working)
Contract: Temporary ongoing
Pay Rate: £13.79 per hour
Hours: 37.5 hours per week
Shift Pattern
Monday to Friday - Hybrid
Hours between 08:00am - 6:00pm (rotating) including Banh Holiday
About the Role
We are currently recruiting for a Customer Service Advisor fluent in both spoken and written German to join our client based in Liverpool.
Customer Service Advisor Key Responsibilities
German Speaking- fluent in both spoken and written German
Deliver a professional, friendly, and customer-focused service at all times
Manage customer enquiries via phone and digital communication channels
Build a clear understanding of customer needs to provide effective solutions
Advising customers on the best services available
Deliver a high-quality customer experience in line with company standards and SLAs
Accurately capture and maintain customer information using CRM systems
Promoting memberships to non-members
Work collaboratively with internal teams to ensure customer issues are resolved efficiently
Maintain a high level of accuracy and attention to detail in all customer interactions
Requirements
Fluent in both spoken and written German
Previous experience within a busy customer service or contact centre environment, ideally with travel/hospitality industry exposure
Strong background in handling high volumes of customer enquiries
Excellent verbal and written communication skills
Confident using CRM systems and computer applications
Strong listening skills and attention to detail
Positive, proactive, and customer-focused attitude
Flexible approach to working shifts, including weekends
Customer Service Advisor Desirable Experience
Fluent in both spoken and written German
Previous experience within a busy customer service or contact centre environment, ideally with travel/hospitality industry exposure
Experience working to KPIs and service level agreements within a contact centre environment
IT Savvy with good MS Office and keyboard skills; familiar with technology and mobile applications
Keywords
Customer Service Advisor, Customer Support Administrator, Customer Experience Advisor, Contact Centre Advisor, Customer Care Advisor, Customer Operations Administrator, Customer Experience Coordinator, Customer Support Specialist, Call Centre Advisor, Customer Service Representative.
Winsearch acts as an employment agency for permanent staff. We recruit for roles across Engineering & Manufacturing, Food & Drinks, Pharmaceutical, Supply Chain & Procurement, and Professional Services.
Consultant: Aleksandra Follert
(url removed)
Our clients and their customers come from diverse backgrounds and so do we. We hire our people from various walks of life, each of whom make our company stronger with their talent, uniqueness, and expertise. This is what makes our company special; if you want to help us grow and take this ethos to our clients, then we cannot wait to collaborate with you!
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Many Thanks
Salary description
£13.79 - £13.79 per hour