JOB TITLE: Technical Service Desk
DEPARTMENT: Maintenance
LOCATION: Leeds, UK.
Why Toshiba Global Commerce Solutions?
At Toshiba, we're transforming retail with innovative solutions that tackle everyday challenges. Our mission is to turn retail visions into reality by providing expert guidance and cutting-edge technologies. We help Retailers navigate obstacles and accelerate their growth, reimagining customer engagement.
Innovation drives retail success, so we invest in future technologies to keep pace with evolving customer expectations. We work closely with clients to develop strategies and solutions that align with their goals, ensuring their business shines today and in the future.
Join Toshiba Global Commerce Solutions and be a key partner in our customers' success. If you share our vision of a seamless, interactive shopping experience, let's drive this together!
Role Overview - What’s ‘In-store’?
This role provides technical consultancy through remote and onsite support for Maintenance, IMAC and Projects. You’ll support customers, suppliers, engineers, and internal teams with trainings where required, helping to resolve technical issues across live environments.
To note: This role operates on the 'On Call Rota' with the other members of the team, occasionally requiring flexible working hours.
What you’ll be doing
- Providing technical support via phone and onsite to key stakeholders.
- Assisting with technical investigations and resolving a variety of site issues.
- Supporting installations, upgrades, and project-based (IMAC) work as part of the Project Teams.
- Working closely with project and service teams to deliver high-quality support and customer satisfaction.
- Contributing to training programmes for engineers, suppliers, and internal teams.
- Ensuring accurate and timely action plan documentation for Field Service activity.
What we’re looking for
- Experience in a helpdesk or technical support role
- Strong customer-facing and communication skills
- Good IT literacy and problem-solving ability
Personal Attributes
- Strong sense of ownership and accountability
- A collaborative, flexible approach to teamwork
- Able to work autonomously while staying aligned with a wider team
- Broad infrastructure knowledge with a pragmatic, hands-on approach
- Values documentation and knowledge sharing
Desirable:
- Experience with EPOS, retail systems, or store technology support
- Exposure to technical analysis or basic programming
Additional information
- Reporting to: Retail Service & IMAC Manager
- Hybrid work model (Leeds office, home working, and occasional field-based work).
EEO
Toshiba is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to protected characteristics. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Individuals who may require reasonable adjustments because of a disability for any part of the employment process should email pollyanna.hilton@toshibagcs.com to inform of any requests.
Diversity, Equity & Inclusion
We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we’re committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency).
With over 50+ years of commitment to retail, we are RETAIL. Our RETAIL values (respect, empowerment, teamwork, adaptability, leadership) characterize what our employees and clients can expect when they work with us every time and all the time. We’re passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future.