Office Administrator

Administrator - (Newbury Office)
Working Hours:

Monday to Friday, 9:00am - 5:30pm (office-based)

Role Overview

Provide administrative support to the Residential Sales team in the Newbury office
Act as a key point of contact for clients and potential buyers
Work in a fast-paced environment, delivering a high level of customer service
Support day-to-day operations, including booking viewings and maintaining client records
Contribute as a reliable and flexible team player with a positive, proactive approach
Key Responsibilities

Manage KYC and Anti-Money Laundering processes in line with Group requirements
Liaise with internal onboarding and compliance teams when required
Prepare property brochures and marketing materials
Manage the team's invoicing process and assist with debt collection
Register new buyers and maintain accurate records
Keep window cards, brochure displays, and internal systems up to date
Liaise with potential buyers, arrange viewings, and manage diaries
Maintain client files and update the Residential client database
Build and maintain trusted client relationships to support onboarding processes
Support continuous improvement of business processes and team efficiency
Carry out ad hoc administrative duties as required
Person Specification
Qualifications

GCSEs (or equivalent), including English and Mathematics
Experience & Skills

Previous experience in a fast-paced administrative or support role
Experience supporting a team of professional fee earners
Strong organisational skills with the ability to prioritise tasks and meet deadlines
Excellent communication skills, both verbal and written
Professional telephone manner and customer service experience
Proficient in IT systems, including Word, Excel, and Outlook
Experience using KYC systems or similar platforms (desirable)
Knowledge of AML regulations, client due diligence, and sanction checks
Key Attributes

Self-motivated, reliable, and flexible
Strong attention to detail and high level of accuracy
Ability to maintain confidentiality and handle sensitive information with discretion
Proactive approach to improving processes and efficiency
Positive attitude towards routine administrative tasks
Strong team player with the ability to build effective working relationships
Punctual and adaptable in relation to working hours and responsibilities
Interest in the real estate / estate agency sector

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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