Permanent, full-time (42.5 hours p/w)
Job Ref: P1743
About the role
You will be based in the district’s central car park office and will have day‑to‑day responsibility for supervising the Civil Enforcement Officers, overseeing deployment, performance, and operational standards.
The role involves ensuring parking regulations are enforced fairly, accurately and consistently in line with legislation, guidance and council policy. You will support operational responses to issues such as abandoned vehicles, assist with event planning that impacts parking and highways, and help deliver service improvements and new initiatives alongside the senior management team.
As part of the role, you will provide operational guidance, training and support to officers, undertake performance management activity, and assist with recruitment, appraisals and development. You will also deal with more complex or challenging public interactions, acting as a confident and professional senior presence on‑street.
You will work on a rota basis across a full week (Monday – Sunday).
About you
We are looking for an experienced enforcement professional who is ready to take on a supervisory role and support the delivery of a high‑quality, customer‑focused parking service. The successful candidate will hold the City & Guilds Level 2 Award for Parking Enforcement (or equivalent) and have a good working knowledge of Traffic Regulation Orders, parking legislation, as well as the principles of good, proportionate and consistent enforcement.
You should:
Enjoy working outdoors
Ideally have experience of supervising staff, and be confident organising and coordinating teams in a busy operational or enforcement environment
Have strong communication skills
Be calm, fair and professional when dealing with conflict or challenging situations
Be able to lead by example and promote consistent, proportionate enforcement
Have strong organisational skills and good attention to detail, able to maintain accurate and evidential records
Have good general IT skills, including use of handheld enforcement devices and back‑office systems
You will be self-motivated, proactive and capable of making sound operational decisions while supporting officers’ performance, wellbeing and development.
St Albans is a unique English Cathedral City with a colourful history which can be seen in the Roman remains and variety of beautiful architecture, heritage sites and conservation areas. Set within green belt, off the M25, A1M and M1 the District includes a cathedral, vibrant city centre and thriving villages. Our centrally located offices in the city are near to the station (London St Pancras 20 minutes), shops and restaurants. In short it is a great place to live and work.
In addition to working within a great team and a comprehensive salary you will have access to:
26.5 days basic annual leave (increasing with service) + bank holidays.
Local Government Pension Scheme
Staff Parking Permit
Reimbursement of professional fees
Comprehensive development and training
Discounted membership at selected local sports and fitness centres
Access to discounts and benefits via online platform
Additional Information
Disability Confident
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets all the essential criteria for the post.
Safeguarding
This post is subject to a Basic Disclosure Check.
English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required).
A detailed job description and person specification are published on the advert for this role. The person specification sets out the criteria we use to assess applicants. The Council reserves the right to reject applicants at the shortlisting stage, where the application process has not been completed correctly.
Closing date for applications: 1st June 2026
Interviews are scheduled for w/c: To be confirmed
NOTE: Interviews are conducted throughout the application process. We reserve the right to close the vacancy at an earlier date and we strongly encourage you to submit your application as soon as possible.
REF-(Apply online only)
Salary description
£39940.00 - £42842.00 per year