Whitstable, Kent
(Hybrid – typically 2 days from home)
£50,000 – £60,000 (flexible for the right person)
* Do you feel ready to step into a role where you are the technical lead, not just another engineer in the team?
* Are you working in an MSP and enjoy the variety, but want more ownership over how things are done?
* Do you want to lead projects, shape standards, and be the person others turn to for technical direction?
If so, this could be an exciting opportunity.
We are working with a growing Managed Service Provider based in Whitstable, supporting a range of SME clients across modern workplace, infrastructure, and networking environments.
They are now looking for a Lead Engineer to become the technical anchor of the business.
This is not a service desk manager role.
This is the person the team looks to when things get complex. The one setting the standard. The one owning the outcome.
The Role
You will take ownership of the engineering function from a technical perspective.
This means being hands-on, leading from the front, and shaping how the team delivers work.
You will be:
* Acting as the senior technical authority across the team
* Owning escalations and driving technical quality
* Leading projects end-to-end – from design through to delivery
* Mentoring and developing junior and mid-level engineers
* Taking ownership of service desk standards, ticket quality, and escalation pathways
* Identifying opportunities to improve and re-architect client environments
* Working closely with clients, including attending site when needed
This is a working technical lead role not a step away from the tools.
What We Are Looking For
You will come from an MSP background and be comfortable owning both technical delivery and direction.
Key experience includes:
* Strong Microsoft 365 administration (this is essential)
* Intune – device compliance, Autopilot, app deployment
* Azure – tenancy management, identity, core services
* Networking – routing, switching, VLANs, VPNs
* Firewalls (WatchGuard ideally, but not essential)
* Windows Server, Active Directory, Group Policy, Entra ID
* Solid understanding of TCP/IP, DNS, DHCP
* Experience leading infrastructure or cloud projects end-to-end
Exposure to Teams Phone or 3CX would be highly beneficial.
The Person
This role suits someone who:
* Wants to be the senior technical voice in a smaller business
* Enjoys ownership and accountability, not just ticket resolution
* Naturally supports and mentors others
* Is calm, methodical, and confident with clients
* Has an interest in modern tooling and AI-driven ways of working
Practical Requirements
* Full UK driving licence and access to a vehicle (essential)
* Able to commute to Whitstable regularly
* Comfortable with a hybrid model (typically 2 days working from home)
What’s On Offer
* Real ownership of the technical direction of the business
* A growing MSP investing in modern technologies and automation
* The opportunity to shape how the engineering function operates
* A role where your input makes a difference
Salary is flexible for the right person the focus here is on finding someone who can truly own this space
Salary description
£50000.00 - £60000.00 per year