This is a fantastic opportunity for someone who enjoys a fast-paced environment, has strong coordination skills, and thrives on delivering excellent customer service. You’ll play a key role in ensuring hire operations run smoothly while supporting customers and internal teams throughout the full hire process.
The Role:
As Hire Controller, you’ll be responsible for coordinating equipment hires from initial enquiry through to off-hire, ensuring customers receive a seamless and efficient service.
Key responsibilities:
* Acting as the first point of contact for customer hire enquiries
* Managing quotations, bookings, deliveries, and off-hires
* Coordinating logistics and equipment movements to meet customer requirements
* Liaising with transport, workshop, and depot teams to maximise fleet utilisation
* Maintaining accurate hire records and operational documentation
* Supporting operational efficiency and customer satisfaction across the depot
* Identifying opportunities to improve processes and service delivery
The Candidate:
* Previous experience as a Hire Controller with the plant, equipment or tool hire industry
* Strong organisational and multitasking abilities
* Excellent communication skills, both written and verbal
* Good attention to detail and administrative accuracy
* A proactive and solutions-focused mindset
* Confidence using CRM systems and Microsoft Office packages
* A positive, team-oriented attitude with a willingness to learn and develop
What’s on offer:
* £35-38k basic with regular reviews to ensure your compensation stays aligned with industry standards
* Company Sick Pay, offering peace of mind in times of illness with financial support when you need it most
* Extra Holidays, with flexible buy/sell options for added flexibility
* Tailored Learning Opportunities through our dedicated Learning & Development programme
* Employee Discount Scheme and a wide range of staff perks
* Life Assurance and a contributory Company Pension Scheme for peace of mind
* Supportive Wellbeing Programmes, including an Employee Assistance Programme (EAP) and family-friendly policies
Salary description
£35000.00 - £38000.00 per year