Contract Type: Permanent, Full-Time (40 hours per week)
Work Schedule: 4 on / 4 off or flexible operational pattern, including days, nights and weekends as required
Our client, a leading provider of airport operational and support services, is seeking an experienced and driven Station Operations Manager to lead and oversee operations at Bristol Airport. This is an excellent opportunity to join a fast-paced, safety-critical aviation environment and play a key role in delivering high standards of operational performance and customer service.
About the Role
The Station Operations Manager will be responsible for the day-to-day leadership of the airport operation, ensuring services are delivered safely, efficiently and in line with contractual and operational requirements.
Leading a team of Duty Managers, Supervisors and frontline operational staff, the successful candidate will drive performance, maintain compliance, and ensure excellent service delivery across all operational activities.
This role requires a strong operational leader who is comfortable working within a highly regulated, time-critical environment and engaging with airport stakeholders, airline customers and internal teams.
Key Responsibilities
Operational Leadership
Lead the daily delivery of station operations across Bristol Airport
Ensure operational activities are delivered safely, efficiently and in accordance with SLA and KPI requirements
Act as the senior operational escalation point for service delivery and operational issues
Monitor operational performance and implement corrective actions where required
Support business continuity and operational resilience within a live airport environment
Health & Safety & Compliance
Promote and maintain a strong health & safety culture across the operation
Ensure full compliance with airport regulations, company procedures and relevant legislation
Conduct operational audits, inspections and performance reviews
Ensure all staff maintain mandatory training and compliance requirements
Team Management & Development
Lead, motivate and develop operational teams to achieve high performance standards
Support recruitment, onboarding, training and succession planning activities
Conduct regular team briefings, performance reviews and operational meetings
Foster a positive culture focused on accountability, engagement and continuous improvement
Customer & Stakeholder Management
Build strong working relationships with airport authorities, airline customers and operational stakeholders
Ensure high levels of customer satisfaction and professional service delivery
Attend operational meetings and represent the business within the airport community
Identify opportunities to improve operational efficiency and service standards
Financial & Commercial Oversight
Support effective labour planning and resource allocation
Monitor operational costs and support delivery against budget expectations
Ensure efficient deployment of teams in line with operational demand
Key Requirements
Minimum three years’ experience in an operational leadership or management role
Aviation experience is highly desirable, although transferable experience from logistics, facilities management, transport, ground handling or other fast-paced operational environments will also be considered
Strong leadership, communication and decision-making skills
Experience managing teams within a 24/7 operational environment
Good understanding of health & safety and operational compliance requirements
Ability to work under pressure and manage changing operational priorities
Competent IT skills and experience producing operational reports
Full UK driving licence required
Why Join Us?
This is an opportunity to join a growing and dynamic aviation services operation within one of the UK’s busiest regional airports. The business is committed to investing in its people and providing a supportive environment where operational leaders can develop and progress
Salary description
£45000.00 - £45000.00 per year