Join our French Customer Advisor team.
As a customer advisor specialist, your daily responsibilities will include:
● Provide first-contact resolutions to customer queries
● Offer specialized customer support through written and phone communication
● Build a meaningful relationship, answering customers' questions in a courteous, friendly, and professional manner
● Meet and exceed our customer service quality goals, compliance regulations, and productivity targets
● Create an amazing customer experience that people value and we are proud of
● Be responsible to follow the direction of the management and provide feedback
● Deal with English & French Speaking Calls.
To succeed in the role, you will need to have:
● Fluent in English & French Speaking & Writing
● Strong communication skills – with excellent phone conversation skills, attentive listening, and superior writing skills
● Analytical and problem-solving skills with strong attention to detail
● Desire to learn and advance, be a curious investigator and problem solver
● High-speed internet access and appropriate conditions for remote work
● Must hold EU citizenship or valid work permit for UK
● Be a local candidate or willing to relocate to Belfast
● All Successful candidates are subject to basic Access NI check & Credit Check
Salary & Working Hours.
What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.
● Monday – Friday 07:00-19:00
● 40 Hours Per Week
Benefits.
What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.
● Competitive wages
● Paid professional training
● Employee discounts
● Private healthcare & dental insurance
● Growth opportunities through various development programs
● Fun and engaging company-wide initiatives, including our wellness program
● Job stability
● EAP & Virtual GP
● Excellent work culture
● Gym & Highstreet Discounts
● Cycle to work scheme
● Mortgage consultancy
● DNA Profiling
● Pension
Ability to commute/relocate:
- Belfast, County Antrim: reliably commute or plan to relocate before starting work (required)
Language:
- French (required)
- English (required)
Work Location: In person