Job Description:
M&E Reactive Manager
Role Overview
The M&E Reactive Manager is responsible for leading, managing, and continuously improving the delivery of all reactive M&E maintenance activities across a large, complex asset portfolio. The role ensures compliance, rapid response to breakdowns, strong contractor and engineer performance, and consistently high service delivery.
You will oversee operational delivery, budget control, resource planning, and strategic improvements to reduce downtime and enhance asset reliability.
Key Responsibilities
Operational Leadership
Lead day-to-day management of the reactive M&E maintenance function across all sites
Ensure all reactive works are delivered safely, efficiently, and in line with statutory and contractual requirements
Oversee triage, prioritisation, and allocation of reactive tasks
Maintain effective communication with stakeholders regarding incidents, escalations, and resolutions
Team & Contractor Management
Lead, mentor, and develop supervisors, engineers, and reactive teams
Manage contractor performance through SLAs, KPIs, and regular reviews
Support recruitment, onboarding, and competency assessments
Promote a culture of safety, accountability, and continuous improvement
Compliance & Safety
Ensure all works comply with statutory regulations (e.g. electrical, gas safety, LOLER, F-Gas)
Work closely with Health & Safety teams to maintain safe systems of work
Review RAMS, incidents, near misses, and audit findings
Implement corrective actions and continuous improvements
Performance Management & Reporting
Monitor KPIs including response times, completion rates, first-time fix, downtime, and customer satisfaction
Conduct root-cause analysis on recurring issues
Produce weekly and monthly performance reports
Ensure CAFM systems (e.g. Concept, Planon, Maximo) are accurate and well maintained
Budget & Resource Control
Manage budgets across labour, materials, and specialist services
Identify cost-saving opportunities without compromising quality
Review quotations, approve purchase orders, and forecast spend
Optimise resourcing including engineers, call-out rotas, and subcontractors
Strategic Improvement
Lead initiatives to reduce reactive demand through failure analysis
Collaborate with planned maintenance teams to optimise PPM schedules
Support digital transformation and data-driven maintenance strategies
Contribute to asset lifecycle planning and replacement programmes
Skills & ExperienceEssential
Strong technical background in Mechanical or Electrical Engineering (HNC/HND or equivalent)
Proven leadership experience managing reactive M&E maintenance teams
In-depth knowledge of statutory compliance and industry best practice
Strong stakeholder engagement and communication skills
Ability to analyse data and drive operational improvements
Experience using CAFM systems and reporting tools
Desirable
Professional membership (e.g. CIBSE, IET, IWFM)
IOSH or NEBOSH qualification
Experience in critical or high-footfall environments (e.g. commercial, healthcare, retail, transport)
Budget management and commercial awareness
Key Competencies
Leadership & people development
Decision-making under pressure
Problem-solving and root-cause analysis
Customer focus
Organisation and prioritisation
Stakeholder management
Continuous improvement mindset
Benefits
24/7 GP access for employees and immediate family
Mental health support and life event counselling
Fitness and wellbeing programmes
Financial and legal support services
Cycle to work scheme
Employee discounts, cashback, and perks platform
Access to wellbeing resources and crisis support services
Salary description
£65000.00 - £65000.00 per year