We're recruiting for an experienced Reception Manager to join a well-established hospitality business in Windsor. This is a fantastic opportunity for someone who enjoys leading from the front, delivering exceptional guest experiences, and developing a high-performing team within a quality hotel environment.
Why apply for this role?
You'll enjoy a range of benefits designed to reward and support you:
Up to £35,000 p.a.
A paid day off for your birthday
Employee of the month and year awards
Employee appreciation events
Friends and family accommodation rates across the group
Ongoing opportunities for training and development
Flexible access to earned salary and financial coaching support
The chance to work in a busy and rewarding hotel setting
A supportive management team and positive working cultureKey Responsibilities:
As part of the senior Front Office team, you will:
Lead and maintain exceptional Front Office standards and guest satisfaction
Ensure all SOPs are regularly reviewed, updated, and fully implemented
Train, coach, and develop the Reception team while maintaining accurate training records
Maximise departmental profitability through upselling and effective cost control
Manage payroll and departmental expenses in line with business levels
Carry out inductions, appraisals, and performance reviews with clear objectives
Build strong communication across departments including Housekeeping, Revenue, and Maintenance
Undertake Duty Management shifts as requiredWhat we're looking for:
The ideal candidate will have:
Previous experience within a 4/5-star hotel background
Strong operational knowledge across Front Office, Reservations, and Night Audit
Experience using Opera
Proven leadership and team development skills
Excellent presentation and communication skills
Strong written English and confident Microsoft Office abilities
A motivated and professional approach with the ability to inspire others
Experience working within a busy Reception operationIf you're looking for your next step as a Reception Manager in Windsor, this could be the perfect opportunity to progress your hospitality career in a highly regarded property. Apply now to be considered.
Job Number │ (phone number removed) / INDFOH
Location │ Windsor
Role │ Reception Manager
Platinum Recruitment is acting as an Employment Agency in relation to this vacancy
Salary description
£35000.00 - £35000.00 per year