Reporting into the Tour Operations Manager, you will provide day to day administration support and assistance to the Tour Management Team and work closely with the wider Operations Team and all departments to ensure relevant information is communicated effectively and accurately, both internally and externally. You will also act as a first point of contact for all lines of communication, dealing with each one professionally, courteously and in a timely manner to enable Tour Managers to deliver customer excellence.
In this role, you are accountable for:
* The accuracy and timely completion of administration activities.
* A high standard of written and verbal communication with the Tour Manager community.
* Checking and processing of Tour Manager invoices.
* Providing support across the Operations Team with a flexible approach to work activities.
* Support of projects to enhance efficiencies.
The key responsibilities for the role:
* Act as day-to-day office contact for the Tour Management team, providing ad hoc administrative support, taking ownership and seeing things through to resolution.
* Organise and coordinate Tour Manager events, webinars, communications and recruitment, to include managing attendees, catering, equipment, resources etc. and supporting pre and post events.
* Update and maintain the Tour Manager guidelines, manuals and documents on to the Tour Management Information System.
* Maintain Tour Manager personal details and files.
* Support with allocation of Meet and Greets at departure locations.
* Assisting with the production of reports.
* Book and amend Tour Manager accommodation as required liaising with our suppliers and internal departments.
* Provide support to other areas of the Operations Team as required with a cross functional and flexible approach to work activities.
* Ordering supplies for Tour Managers.
* Maintain Tour Manager Profile details to appear in Customer Documentation.
* Administration of the Tour Manager Ambassador incentive scheme.
* Administrative support for Tour Manager Visa applications.
* Provide support and advice to Tour Managers whilst on tour.
* Processing tour feedback and ensuring it is cascaded to relevant departments.
* Any other duties that reasonably fall within the remit of the role.
Salary £26,000 plus benefits. This is a full time, permanent, hybrid role offering Monday – Thursday on site and Fridays from home
Salary description
£26000.00 - £26000.00 per year