Information, Advice and Guidance Advisor

Role:            Information, Advice and Guidance Advisor

Location:      Sandwell (Head Office)

Contract:      Permanent

Salary:         £24,784.50 - £25,492.36 (dependent on experience)

Hours:          Monday - Friday 9am-5pm (37.5 hours)

A specialist support organisation is seeking an Information, Advice and Guidance Advisor to join their fast-paced frontline support service supporting victims and survivors of abuse across the Black Country.

The successful candidate will provide trauma-informed first contact support, risk assessment, safety advice, and information to individuals accessing domestic abuse services, helping clients make informed decisions and access ongoing specialist support.

Key Responsibilities

Provide first contact support, advice, and guidance to victims/survivors of abuse
Complete initial risk assessments and identify safeguarding concerns
Manage referrals from individuals and partner agencies
Deliver trauma-informed Tier 1 support and safety planning
Liaise with internal teams and external professionals
Maintain accurate case records and administration
Support clients to engage with longer-term specialist services
Work to response targets and client outcome measuresRequirements

Experience supporting vulnerable adults and/or children
Knowledge of domestic abuse, safeguarding, and trauma-informed practice
Understanding of motivational interviewing techniques
Strong communication, administration, and IT skills
Ability to work in a fast-paced environment and manage competing demands
Enhanced DBS check requiredPlease note: Due to the nature of the role, this post is open to female applicants only under Schedule 9, Part 1 of the Equality Act 2010.

Supporting Futures Consulting acts as both an employer and an agency.

If this sounds like it could be of interest to you, please call Ellie on (phone number removed) or email your CV to (url removed)