About the Role
At , technology plays a critical role in supporting the delivery of outstanding care and operational excellence across our homes and support functions. We are looking for a proactive and technically skilled IT Services Technician to join our IT team and help ensure the availability, security and performance of our IT services nationwide.
In this varied and hands-on role, you will support the monitoring and maintenance of our IT infrastructure, helping to identify and prevent issues before they impact users and services. You'll work closely with the wider IT team and Services Desk to provide effective support, resolve performance issues and contribute to the continuous improvement of our network and systems environment.
This is an excellent opportunity for someone with strong infrastructure and networking knowledge who enjoys problem-solving, continuous learning and delivering excellent customer support in a fast-paced environment.
What You'll Be Doing
Network & Infrastructure Monitoring
Monitor server and network performance across the IT estate
Set up and maintain monitoring solutions to support proactive IT service management
Analyse network performance and implement corrective actions to resolve issues and improve reliability
Monitor and maintain network servers, including supporting upgrades and improvements
Document processes and maintain network performance metrics and reporting
Keep up to date with emerging technologies and identify opportunities for improvement across the infrastructure estate
IT Support & Service DeliverySupport the Service Desk with the investigation and resolution of performance-related issues
Provide network support and troubleshoot connectivity problems across sites and services
Assist in restoring services quickly and effectively to minimise operational disruption
Work collaboratively with IT colleagues and non-technical stakeholders to deliver excellent service support
Security & Systems Administration
Configure and assess hardware and application security logs to identify and manage risks
Perform systems administration tasks to maintain the integrity and security of IT services
Support network security requirements and ensure systems remain secure and compliant
Assist with maintaining stable, secure and high-performing IT infrastructure environments
Network Configuration & Connectivity
Configure hardware and software to optimise network communication and performance
Support the setup and maintenance of LAN and WAN networks
Configure and support Voice over IP (VoIP) and VTC devices
Manage IP addressing and maintain accurate system and network reporting
About YouEssential Skills & Experience
Minimum of 2 years' experience in an IT support or infrastructure-focused role
Experience working in a service-oriented environment with a strong focus on end-user support
GCSE Grade C (or equivalent) or above in Maths and English
Good knowledge of IT services and service delivery principles
Strong technical skills across networking, infrastructure and IT security
Full clean UK driving licence and flexibility for nationwide travel