Location: Manchester
Salary: £40,000 - £45,000 per annum
Hours: Monday to Friday, 8:30am - 5:00pm
Working Pattern: Office based 5 Days per week
Our client, an established Manchester‑based business, is looking for an experienced Supply Chain Manager to lead its end‑to‑end supply chain, and customer service functions.
Reporting directly to the Managing Director, this is a hands‑on leadership role with full accountability for supplier performance, inventory strategy, customer OTIF delivery and overall supply chain efficiency. The successful candidate will be comfortable operating at both strategic and operational level, while remaining closely involved in day‑to‑day activity.
The role has ownership of the complete supply chain journey, from purchase order placement and inbound supply through to customer dispatch, delivery confirmation and contract performance.
Key Responsibilities
Leadership & Stakeholder Management
Overall responsibility for Procurement, Order Processing and Customer Service functions
Line management and development of an office‑based Supply Chain & Customer Service team (circa 4 direct reports)
Acting as a key interface between customers, suppliers and internal commercial teams
Working closely with the Managing Director and senior stakeholders to support commercial and operational objectives
End‑to‑End Supply Chain Management
Full ownership of supplier engagement through to customer delivery
Hands‑on placement of purchase and sales orders, including creation and management of order books
Proactive review of customer order books, identifying risks and implementing solutions to avoid delays
Accountability for customer OTIF performance, late order resolution and delivery confirmation
Participation in customer contract reviews and regular customer meetings to resolve issues or escalate risks
Inventory & Demand Planning
Strategic and operational management of inventory across a high‑SKU environment
Managing stock levels using replenishment methods including Min/Max, Order Point / Order Quantity and Up‑To systems
Forecasting demand while accounting for seasonality and changing customer requirements
Managing time‑critical, perishable and short shelf‑life products to minimise write‑offs and residual stock
Logistics & 3PL Management
Managing third‑party logistics providers, including escalation of service issues
Monitoring logistics performance and benchmarking costs
Identifying opportunities to reduce overall spend through improved efficiency and consolidation
Coordinating shipping, dispatch and arrival schedules to minimise landed costs
Systems, Reporting & Continuous Improvement
Using Excel extensively to analyse large data sets and produce clear, actionable reports
Developing KPI reporting to support decision‑making across supply chain and customer performance
Reviewing and updating SOPs, particularly in line with ERP system implementation or improvement
Driving continuous improvement across supply chain, customer service and procurement processes
About you...
The ideal candidate will have proven experience in supply chain, or operations management and be degree qualified or equivalent through professional experience. They will be commercially aware, confident negotiating with suppliers and experienced in managing third‑party partners.
A strong analytical skillset is essential, with advanced Excel capability and experience working with ERP or supply chain systems. The role requires someone comfortable leading a team while remaining hands‑on, with strong communication skills and the ability to engage effectively with customers, suppliers and senior stakeholders.
We use generative AI tools to support our candidate screening process. This helps us ensure fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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Salary description
£40000.00 - £45000.00 per year