Housing Officer

Housing Officer
Location: East London
Salary: Competitive £26k to £28k (dependent on experience)
Hours: Monday to Friday, 9:00am to 5:50pm
Contract Type: Full-Time
About the Role
We are seeking a dedicated and compassionate Housing Officer to join our growing team in East London.
Working in partnership with local authorities, we provide housing management services for vulnerable individuals and families. This is a rewarding opportunity for someone who is passionate about supporting people, resolving housing-related issues, and making a positive difference within the community.
You will work closely with tenants, local authorities, contractors, and support services, reporting directly to the Housing Manager. The role is site-based and requires travel between two locations.
Benefits
* Flexible working arrangements where operationally possible.
* Comprehensive training provided both on-site and at Head Office prior to starting.
* Excellent career progression opportunities with a strong track record of promoting staff into Team Leader and Management positions.
* Staff social events and organised team-building days.
* Supportive and collaborative working environment.
* Opportunity to develop specialist housing and safeguarding knowledge.
Responsibilities
* Act as the first point of contact for tenant enquiries and housing-related issues.
* Manage tenant complaints effectively, professionally, and sensitively.
* Investigate and address anti-social behaviour cases, liaising with relevant agencies where required.
* Provide support and guidance to vulnerable individuals and families.
* Work across two housing sites to ensure effective day-to-day housing management.
* Liaise with local authorities regarding emergency placements, relocations, and safeguarding concerns.
* Coordinate with contractors to ensure maintenance and repair works are completed promptly.
* Maintain accurate tenant records and case notes.
* Support the Housing Manager in ensuring properties are managed in accordance with company policies and procedures.
* Respond proactively and appropriately to emergencies and urgent housing matters.
Person Specification
Essential Criteria
* Experience working with vulnerable individuals, families, or communities.
* Strong understanding of safeguarding responsibilities and procedures.
* Excellent communication and interpersonal skills.
* Ability to manage challenging situations professionally and calmly.
* Capable of working independently and using initiative to resolve issues.
* Full UK driving licence and access to a vehicle.
* Strong organisational and problem-solving skills.
* Empathetic, resilient, and committed to supporting vulnerable people.
Desirable Criteria
* Previous experience within housing management, supported housing, homelessness services, social housing, or a related sector.
* Knowledge of housing legislation and tenancy management.
* Experience working with local authorities and external support agencies.
* Understanding of anti-social behaviour case management.
* Relevant qualification in Housing, Social Care, Support Work, or a related field.
Additional Information
A full Enhanced DBS check will be required before employment can commence.
How to Apply
If you have the experience, compassion, and commitment to support vulnerable individuals and help create safe, stable housing environments, we would love to hear from you.
Please submit your CV and a cover letter outlining your relevant experience and suitability for the role