Location: Head Office - Didsbury
Salary: £34,796
The Customer Involvement Partner plays a major role in the development and implementation of Great Places’ Customer Experience strategy and our focus on customer driven services. The role involves ensuring that Great Places’ customers have the best opportunities to influence policy and service delivery decisions at a level that suits them from digital engagement to customer events. You will actively promote and demonstrate the benefits of customer involvement to all Great Places’ colleagues, customers and stakeholders.
Great Places is a profit for purpose and social purpose business. Our customers and colleagues live and work across a variety of regions from the Fylde Coast to Cheshire and across to Sheffield. No two days are ever the same, and if you enjoy getting to know customers and working closely with other colleagues and partners, then we think this is the role for you.
What you’ll be doing
* To lead and deliver bespoke engagement activities, working with colleagues offering advice, guidance and leadership to ensure the customer voice is at the heart of service development, design and improvements
* To champion ensure the customer voice is captured, is representative and is used to shape services
* Support our Customer Committee with their monitoring and the challenging of our performance. Provide support when required through recruitment, induction and sharing project outcomes
* Working with our colleagues in our Independence and Wellbeing managed homes. Creating opportunities for customers who might be harder to engage for a variety of reasons
* Work with our Communication Business Partner to share with customers how their voice influences service design and improvements
* To keep up to date accurate and relevant customer insight from any engagement activities and ensure this insight is maximised through service improvements
* You will work closely with our Business Intelligence team, Service Excellence Groups (SEG’s) and Corporate Plan project groups. Taking the lead on customer engagement through our model of testing importance and satisfaction.
* To work across our sector and other sectors, play an active role in partnerships, networking groups and initiatives across our local regions to bring best practice to Great Places
* To maintain an awareness of the political and social context in which we work, both at a local & national level i.e. Regulator of Social Housing – consumer standard Transparency, Influence and Accountability and Tenant Satisfaction Measures
* Work with services, customers and leaders to ensure that customer feedback is used to make recommendations to service delivery teams.
What we need
* Experience of engaging with customers and both internal and external stakeholders
* Ability to influence and negotiate with customers, senior leaders, Customer Committee and Board
* Experience of working as part of a team in a collaborative engaging manner as well as on own initiative
* Ability to manage multiple projects with conflicting deadlines and manage own workload
* Professional and values led with integrity, inclusivity, and respect for diversity
* Committed to delivering high quality customer service and experience
* Excellent communicator with the ability to present to a wide variety of audiences in a variety of ways
* Proficient in the use of MS Office
* Willingness to be able to or learn to collate and analyse customer insight and present in an engaging creative way to customers and stakeholders, to include Customer Committee and Board
What we give you in return for your hard work and commitment
* Pension ¦ DC scheme (up to 10% contribution from both colleagues and Great Places)
* WPA ¦ Healthcare auto enrolled at no contribution level with £1250 of savings available - option to increase & add family members
* Annual leave ¦Start at 26 days annual leave, increasing up to 30 days + Bank Holidays
* Greater Working ¦ We offer Hybrid and flexible working.
* Professional fees ¦ The business pays the cost of one professional membership fee for each colleague
* The Market Place ¦high street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more
* Health and wellbeing initiatives ¦ Our colleagues enjoy wellbeing campaigns throughout the year, with activities designed around our four pillars of wellbeing, these include career wellbeing, mental wellbeing, physical wellbeing and financial wellbeing
Closing date: 25th May 2026
Shortlist date: 26th June 2026
Interview date: TBC
Salary description
£34796.00 - £34796.00 per year