Resident Liaison Officer

Resident Liaison Officer (Construction Projects)

Location: Surrey
Hours: Monday to Friday, 8:00am - 5:00pm
Contract: Permanent (full-time, site-based)

We are working with a reputable construction company delivering large-scale building projects who are looking to appoint a Resident Liaison Officer to join their team on a permanent basis.

This is a fully site-based role due to the nature of the work, so applicants must be able to commute to site daily (car driver preferred).

Salary is paying up to £35,000 + package (depending on experience)

The Role

You will play a key role in supporting on-site project teams while acting as a central point of contact for residents and stakeholders. The position requires strong organisation, communication, and coordination skills to ensure projects run smoothly and residents are kept informed throughout.

Key Responsibilities

Maintain accurate project records, communication logs, and documentation systems
Draft clear and professional correspondence to residents and stakeholders
Prepare and distribute bulk communications regarding surveys, appointments, and scheduled works
Manage incoming calls and arrange appointments efficiently
Engage directly with residents to understand and manage individual needs and expectations
Organise and schedule property surveys and access appointments
Track and manage appointments, ensuring compliance with site access and security procedures
Record, monitor, and report on issues raised by residents, ensuring timely resolution
Work collaboratively with site teams to resolve issues and suggest improvements
Ensure all processes are carried out in line with health and safety regulations
Escalate complex or unresolved matters to senior team members where appropriate
Accurately update internal systems with deliveries and ensure supporting documentation is shared with relevant teams
Record weekly stock data following site audits and submit to head office
Monitor internal task alerts and follow up to ensure actions are completed on time
Carry out right-to-work checks for subcontractors in line with compliance requirements
Maintain and update site identification records for operatives
Collect and track resident satisfaction feedback
Work with the project team to review feedback and improve overall service deliverySkills & Experience

Strong written and verbal communication skills
Previous experience in a customer-facing or liaison role, ideally within construction, housing, or property environments
Ability to manage expectations and handle queries in a professional and calm manner
Highly organised with strong attention to detail
Able to prioritise workload effectively in a fast-paced environment
Confident working on-site alongside operational teams
Full UK driving licence and access to a vehicle preferred
Proficient in Microsoft Office (Word, Excel, Outlook)
Experience using document management or project systems (e.g. SharePoint or similar platforms)