You will act as the first point of contact for clients, confidently handling inbound calls, emails, and chat queries while ensuring all enquiries and orders are managed accurately and efficiently.
The role provides key administrative support across the division, keeping operations running smoothly and supporting teams to focus on strategic growth and client success.
Apply today and become a key part of a collaborative and client-focused team
About the RoleKey Responsibilities
Act as the first point of contact for inbound client calls, emails, and chat queries
Confidently handle high-volume inbound phone activity
Manage bookings, orders, and service-related queries
Support clients through the full order lifecycle
Respond to sales and service queries and refer opportunities to Sales
Create booking confirmations, delivery instructions, and reports
Maintain accurate CRM records (including HubSpot)
Support invoicing, reporting, and campaign administration
Liaise with internal teams and external suppliers, including Royal Mail
Support onboarding, shared inbox management, and general admin tasks
Working hours 37.5 Monday to Friday, with hybrid working opportunities after a successful probation period
Benefits
Annual leave enhanced with long service.
Company Pension
Long service rewards: both financial and leave-based.
Health cash plan.
Life assurance scheme.
Critical Illness cover
Access to our prestige benefits and rewards portal.
Career development opportunities.
Access to a well-established Employee Assistance Programme provider.
And other excellent benefits you'd expect from a market leader.
Requirements
Skills & Experience
Minimum 1 year of customer service or client-facing experience
A confident and professional telephone manner essential
Experience handling high-volume inbound calls preferred
Strong communication and organisational skills
High attention to detail and the ability to prioritise workload
Strong IT skills, including Microsoft Office, intermediate Excel, and the ability to create professional documents and PowerPoint presentations.
Ability to work in a fast-paced team environment
Experience & Qualifications:
GCSEs (including English and Maths); A-Level/BTEC or equivalent
Desirable
Experience in the postal/logistics industry
Advanced Excel skills
Relevant professional qualifications
Additional Requirements:
Occasional business travel may be required
Flexible to work extra hours when needed
Full UK driving licence (preferred for external meetings)
Think this fits your skills? Become our next Customer Service Coordinator and be the backbone of brilliant client service
Salary description
£26000.00 - £28000.00 per year